Customer Support Engineer - PWD/PCD
Customer Support Engineer - PWD/PCD
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
About CloudWalk:
We are not just another fintech unicorn. We are a pack of dreamers makers and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation were now expanding our neural network - literally and metaphorically.
What Youll Be Doing:
- Engage with customers through chats emails and calls offering stellar support and solutions.
- Dive deep into inquiries and technical troubles diagnosing and resolving any customer issues.
- Provide alternative solutions aiming to retain and delight our customers and clients.
- Conduct follow-ups and manage callbacks ensuring customer satisfaction at every turn.
What Youll Need to Succeed:
- Exceptional communication skills adept in various interactions.
- A keen desire to create outstanding customer experiences.
- Analytical prowess and logical problem-solving skills.
- A sense of ownership treating each situation with responsibility and dedication.
- Meticulous attention to detail coupled with an eagerness to continuously learn and improve.
- Fluency in Portuguese.
- Upper intermediate English skills primarily for internal communication with our diverse multinational team.
- Fundamental understanding of prompt engineering showcasing an ability to effectively interact with and utilize AI technologies.
- Basic knowledge of SQL.
Nice To Have:
- Familiarity with programming languages particularly Ruby Python
- Passion for technology especially tools like ChatGPT and how they can transform customer experiences.
What We Offer:
- A chance to grow and learn in a supportive dynamic environment.
- A role in a fully remote and diverse team where autonomy is paired with collaboration and innovation.
Join us at CloudWalk where were not just engineering solutions; were building a smarter AI-driven future for paymentstogether.
By applying for this position your data will be processed as per CloudWalks Privacy Policy that you can readhere in Portugueseandhere in English.
Employment Type
Full-Time
Key Skills
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