Guest Service Supervisor | Motto Hotel | Philadelphia, PA | Modus by PM Hotel Group

Philadelphia, PA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

What Youll Do:

You will be at the center of the hotels universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader youll be responsible for ensuring effective collaboration and teamwork among front desk addition youll get a glimpse of the business side of the front office: staffing scheduling and expense management are all also vital pieces of your development and growth as a leader.

Here are a few other tasks youll be responsible for on a daily basis:

Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism
Providing training and guidance for front desk staff on hotel standard operating procedures anddepartmental standards.
Stepping in to complete daily hotel front desk tasks.
Assisting Guest Services Manager with monitoring performance and attendance.
Balancing daily paperwork: Cash drawer deposits reconciling credit cards and submitting batches.

Where Youve Been:

Were looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wantedyou must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.

When Youre Here:

Sometimes youll be behind a deskbut also be prepared to move around because more than half of the time you will be standing/sitting carrying/lifting up to 50 pounds walking bending/twisting climbing stairs and more. You also must be able to accommodate varying schedules including nights weekends and holidays. But wait theres a great upside: in exchange for your flexibility we offer excellent pay hotel discounts F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Required Experience:

Manager

What Youll Do:You will be at the center of the hotels universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader youll be responsible for ensuring effective collaboration and teamwork among front desk addition youll get a glimpse of t...