IT Manager (BPO)
IT Manager (BPO)
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Salary Not Disclosed
1 Vacancy
Job Description
Position Description:
High Level Job Description
The Regional IT Manager will oversee and ensure the reliable operation security and performance of the organizations IT infrastructure networks and end-user support services. This role is responsible for managing IT systems across data centers and regional servers while also leading network operations and ensuring efficient IT service delivery through strong service management practices. Manage a team of highly technical background to ensure the highest availability of services.
IT Infrastructure Management
Oversee the daily operations and strategic planning of server infrastructure (on-premise and cloud).
Manage hypervisor environments (e.g. VMware Hyper-V) including provisioning upgrades and lifecycle maintenance.
Ensure high availability and disaster recovery planning for regional servers and enterprise data center operations.
Coordinate server performance monitoring backup strategies and patch management.
Network Operations
Lead the network team responsible for maintaining LAN WAN WLAN VPN and various connectivity.
Ensure network scalability uptime and resilience by implementing best-in-class configurations and redundancy.
Collaborate with ISPs and telecom vendors for performance SLAs issue resolution and capacity planning.
Perform regular network performance assessments and optimize infrastructure for security and efficiency.
End-User Support & IT Service Management
Manage a team responsible for first- and second-level support covering incidents service requests and technical troubleshooting.
Implement and improve ITIL-based practices for Incident Management Problem Management Change Management and Service Request fulfillment.
Establish KPIs and SLAs for service desk performance and end-user satisfaction.
Ensure continuous improvement through root cause analysis knowledge base updates and user training initiatives
Enterprise Applications & Strategic IT Initiatives
Lead the implementation integration and lifecycle management of enterprise applications including:
Microsoft Office Suite
Zscaler: Cloud security platform management including ZIA/ZPA configurations and policy enforcement.
Microsoft Intune: Endpoint management and mobile device security policies.
RNODE: Manage regional node configurations and optimizations.
SD-WAN: Design and optimize wide-area network performance and reliability.
Coordinate with internal stakeholders and vendors to ensure smooth rollout of IT projects and system upgrades.
Evaluate emerging technologies for potential integration to improve business performance and security posture.
Required Qualifications
Bachelor s degree in Information Technology Computer Engineering or related discipline.
10 years of experience in IT infrastructure and operations with at least 3 years in a management capacity.
Strong hands-on experience in enterprise systems virtualization (VMware/Hyper-V) and network architecture.
Proven experience managing tools and platforms like Microsoft 365 Zscaler Intune and Network solutions.
Familiarity with ITSM frameworks (e.g. ITIL) and tools like ServiceNow ITSM or JIRA.
Skills:
- Active Directory
- Cisco
- English
- Incident Management
- ITIL
- Tagalog (Philippines)
- Windows
- Wintel/Windows Server
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Manager
Employment Type
Full-Time
