Customer Tech - ProActive - Salesforce - Senior Manager - GDS
Customer Tech - ProActive - Salesforce - Senior Manager - GDS
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Key Responsibilities:
- Lead and manage large-scale Salesforce implementation and integration projects ensuring delivery is on time within budget and exceeds client expectations.
- Develop and execute a robust GTM strategy for the Salesforce practice identifying key markets and defining the value proposition.
- Drive account mining efforts to uncover new opportunities within existing client relationships expanding our footprint and services offered.
- Collaborate with the sales and marketing teams to support business development activities including proposal development presentations and contract negotiations.
- Provide strategic direction for the practice identifying opportunities for new service offerings including niche capabilities like CPQ Vlocity and industry-specific solutions.
- Mentor and develop team members promoting a culture of excellence innovation and continuous learning.
- Manage customer satisfaction by delivering exceptional service and establishing a trusted advisor status with clients.
- Oversee key practice KPIs forecasting budgeting and resource allocation.
- Maintain up-to-date knowledge of Salesforce certifications and platform updates to provide expert guidance to clients and team members.
- Develop and refine best practices and methodologies to enhance the practices operational efficiency and quality of service.
- Represent the company at community and industry events enhancing our visibility and thought leadership in the Salesforce ecosystem.
Qualifications:
- Minimum of 12 years of experience in Salesforce consulting with at least 3 years in a leadership role.
- Demonstrated success in Salesforce project delivery and GTM strategy execution.
- Deep understanding of Salesforce products Sales Cloud Service Cloud and Marketing Cloud. including niche capabilities such as CPQ Vlocity etc
- Relevant Salesforce certifications (e.g. Salesforce Certified Administrator Salesforce Certified Advanced Administrator Salesforce Certified CPQ Specialist).
- Exceptional leadership communication and interpersonal skills.
- Proven ability to manage in a fast-paced and dynamic environment.
- Strong analytical strategic and problem-solving skills.
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
Required Experience:
Senior Manager
Employment Type
Full Time
