Guest Experience Supervisor Front Office

With its fragrant walled gardens stately Jacobean country house & 200 acres of Hertfordshire parkland the historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression. Marriott International the worlds largest hotel company with more than 500 global locations and 600000 associates worldwide is redefining the art of hosting so that our guests can travel brilliantly. Combining old school classic elegance and impressive grandeur with a contemporary holistic approach Hanbury Manor Marriott delivers premium choices sophisticated style and well-crafted experiences for the discerning.

Explore our very big world.

We are looking for a passionate Guest Experience Supervisor to join our wonderful team at Hanbury Manor.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.

The impact youll make.

First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.

What youll do

Process all guest check-ins verifying guest identity form of payment assigning room and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes document exceptions. Secure payment prior to issuing room key verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types vouchers paid-outs and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training evaluating counselling motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents injuries and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality standards. Perform other reasonable job duties as requested by Managers.

What were looking for

• A warm people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility problem-solving skills and multi-tasking ability
• The ability to stand sit or walk for extended periods of time across a work shift.

Perks you deserve.

Youll be supported in and out of the workplace through:

• Competitive Salary 28days holiday including bank holidays increasing to a maximum of 35 days with each year of service
• Discount in our Cast Iron Grill restaurant/Vardons/Spa/Golf
• Length of service rewards
• Monthly/yearly recognition schemes
• Extensive training both internally and externally
• World-class career opportunities internationally within Marriott hotels tailored to your specific needs
• Heavily discounted room rates for you & friends and family
• Professional learning and development opportunities
• Complimentary meals on duty
• Complimentary dry cleaning - we want you to look smart and well-groomed at all times
• Complimentary use of Gym - because your well-being is important
• Annual parties Christmas lunches Summer BBQs and Easter celebrations
• Pension scheme
• Cycle to work scheme
• Access to major high street discounts so you can treat your friends and family

Come and join us today and become part of the Marriott family.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy. With the name thats synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott joining Marriott Hotels you join a portfolio of brands with Marriott International.Bewhere you can do your best workbeginyour purposebelongto an amazing global team andbecomethe best version of you.