Consultant, ICT Systems Engineering, Level 3, Epic
Consultant, ICT Systems Engineering, Level 3, Epic
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Job Description
A proud part of the Bell MTS family of companies Epic specializes in delivering a full suite of IT services to help Manitoba businesses succeed. Whether our customers are looking for managed cloud or professional services they can count on our team of technical experts to deliver the solution that is right for them.
New employees at Epic enter a dynamic workplace operating in a sophisticated high-technology industry. To put it simply we challenge our people every day to embrace change and innovation. We also recognize that talented creative people have many options when choosing where to pursue their careers. Our company offers a wide variety of career development paths and we constantly invest in our people.
The bottom line: were looking for innovative flexible team-oriented individuals with an appetite for the excitement and constant changes of the IT industry.
Summary
The Consultant ICT Systems Engineering at Epic is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. As part of Epics Managed Services team the Consultant will be responsible for delivering managed services to our portfolio of customers ranging from small business to international enterprises. They are responsible for planning developing installation configuration auditing and maintenance of client hardware software and any related infrastructure. This includes the creation of all plans for ensuring functionality data consistency security and usability of systems aligned with the organizations priorities and enabling clients to do their work effectively. The Consultant is responsible for diagnosing and resolving performance issues to ensure optimal performance and reliability. They will also be accountable for planning updates and maintenance of hardware and software resources to mitigate limitations and combat this role employees combine their technical skills with their leadership abilities.
Key Responsibilities
- Provide end-user IT support and problem resolution via various communication channels addressing software configuration and infrastructure issues (server hardware virtualization routing/switching NAS/SAN storage backup and security)
- Independently investigate troubleshoot and resolve client infrastructure and application support incidents escalating as needed
- Log tickets and resolutions accurately in the service desk system prioritizing based on severity
- Document and audit service events creating detailed documentation and reports
- Implement infrastructure maintenance routines including log checks backups and resource monitoring
- Conduct IT infrastructure audits research improvements and recommend solutions aligned with industry best practices
- Provide specifications for new infrastructure components
- Develop administer and maintain policies and procedures for system security and integrity
- Perform hardware/software upgrades patch management and lifecycle management. Manage and maintain user access
- Contribute to projects as a technical resource leveraging automation/scripting skills while also serving as an escalation point and providing mentorship/training to team members
Critical Qualifications
- Minimum of 5 years of industry experience preferably in a Managed Services environment
- Professional level certification in any of the following: VCP MCSA MCSE CCNA CCNP ITIL
- Working knowledge of virtualization technologies including vSphere vCenter Hyper-V.
- Experience working with vSwitches iSCSI/NFS HA and clustering.
- Working knowledge of Active Directory administration WSUS Microsoft Defender for Endpoint group policy MS SQL DHCP DNS.
- Working knowledge of Workspace ONE UEM
- Working knowledge of PowerShell scripting and PSAppDeployToolkit
- Working knowledge of networking technologies including configuration of firewalls routers intrusion detection and protection switches access points Site-to-site and client VPN dynamic routing VLANs DNS DHCP
- Extensive Knowledge of Configuration Manager Intune
- Experience with 1E Tachyon 1E Shopping and HP Web JetAdmin
- Experience with Connectwise Connectwise Automate or ServiceNow
- Excellent verbal and written communication skills strong organizational and analytical skills
- Ability to work independently as well as part of the team
- Overtime as required
Preferred Qualifications
- Valid Drivers License with access to own vehicle
- Ability to occasionally travel within Manitoba
- Experience with Linux
#EPICjobs
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Manitoba : Winnipeg
Work Arrangement: Hybrid
Application Deadline: 08/28/2025
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: Canada MB Winnipeg
Bell one of Canadas Top 100 Employers.
Required Experience:
Contract
Employment Type
Full Time
