Operations Lead (Contract)
Operations Lead (Contract)
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Job Description
Who is Taco Bell
Taco Bell was born and raised in California and has been around since 1962. We went from selling everyones favorite Crunchy Tacos on the West Coast to a global brand with 8200 restaurants 350 franchise organizations that serve 42 million fans each week around the globe. Were not only the largest Mexican-inspired quick service brand (QSR) in the world were also part of the biggest restaurant group in the world:Yum! Brands.
Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality sustainable ingredients to elevating restaurant technology in ways that hasnt been done before we will continue to be inclusive bold challenge the status quo and push industryboundaries.
Were a company that celebrates and advocates for different has bold self-expression strives for a better future and brings the fun while were at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Ms.
At Taco Bell were Cultural Rebels. Want to join in on the passion-fueled fun Learn more about the career below.
About the Job:
Reporting directly to the Brazil Market Lead this Operations Lead plays a pivotal role in spearheading all operational facets of our brand. This role is responsible for driving excellence across people customer satisfaction sales and profitability metrics. You will be responsible for executing the strategic operational plan and supporting the Latin America & the Caribbean (LA&C) COO delivering long-term growth.
The Operations Leader will be accountable for implementing operating programs fostering a culture of high performance enabling business growth through strengthened field franchise capability and engaging the franchisee community with strategic initiatives that drive our commercial revenues and deliver our future back vision of world class operations.
The Day-to-Day:
Build People Capability
- Hold Franchise partners accountable for achieving targets related to people customer satisfaction sales and profitability.
- Partner with LA&C team to successfully plan and train for new store openings
- Lead in championing operations through culture-driving programs
- Unlock a better customer experience by improving the team member experience by identifying and addressing the most significant pain points for restaurant staff
Build the Brand:
- Work closely with all operators to build organizational capability and ensure franchisees are Taco Bell brand builders.
- Implement strategic initiatives to support the execution of the brand standards
- Lead onboarding & training for new store openings build capability and provide support from managerial leadership positions to core team members. Support new store opening prior to during and post opening.
- Deliver an exceptional digital customer experience from order to delivery by partnering with IT Engineering and Marketing teams to create an unparalleled customer journey for our online platforms.
Deliver a Consistent Customer Experience
- Train coach and hold Operations accountable for executing the operating system and delivering brand standards including food safety.
- Provide leadership and guidance ensuring consistent customer satisfaction and adherence to brand standards.
- Elevate customer experience by designing formulating and implementing actionable improvement plans against each CX metric (accuracy speed and hospitality) in line with our overall customer strategy
Grow Sales and Profits
- Partner with operators in the market to drive sales growth and exceed previous performance benchmarks.
- Provide training and operational support for marketing promotions to maximize impact on sales.
- Lead efforts to achieve profit targets in every restaurant by optimizing operational efficiency and cost management.
- Own and lead business reviews (quarterly & annual) with operators
Is This You
- Bachelors Degree preferred
- 7 years within restaurant operations roles including restaurant management/Multi-Unit management role preferably in a Franchisor-Franchisee environment is required to be successful in this role
- Fluency in Portuguese and advanced Spanish or English both written and spoken required
- Dynamic energetic and positive leader with a proactive approach to driving business results
- People-First Mindset; Taking People with You style of leadership
- Excellent analytical & problem resolution skills
- Effective organizational skills and time management skills; balance multiple priorities successfully
- Ability to impact & influence stakeholders - have productive conflict at a high level to drive desired outcomes. Confidence and presence to interact with franchisees
- Ability to travel; overnight stays and consecutive days away resulting in a high percentage of travel time.
- Solid Microsoft Office skills including PowerPoint Word and Excel
Employment Type
Contract
