Customer Support Specialist to Payment Methods with French
Customer Support Specialist to Payment Methods with French
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Job Description
Thisis Worldline
We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.
The Opportunity:
The role of theCustomer Support Specialistis to set up maintain and upgrade payment solutions for our customers.
Wordlines Transaction Processing Environment and its surrounding Systems are based on multiple Software Products running on a wider IT Infrastructure environment.
TheCustomer Support Specialisttakes all Customer requests in his scope and configures them within agreed timescales for their needs.
Furthermore theCustomer Support Specialistdoes contribute to increasing the quality of service - suggests improvement of documentation or tools used.
Day-to-Day responsibilities :
- You provide exceptional customer service via phone and email
- You deal with customer requests from ticketing tools (SalesForce) analyze and complete within agreed timescales
- Communicate with SPECIALIST GROUPS (R&D support L2 etc)to carry out trouble-ticket resolution through appropriate configuration and/or good configuration.
- You understand the customers configuration of payment solution
- You troubleshoot and resolve issues related to our payment solution
Who Are We Looking For:
We look for big thinkers. People who can drive positive change step up and show whats next people with passion a can-do attitude and a hunger to learn and practice this means:
- Detail-oriented customer-oriented
- First experience in the Support team
- Basic knowledge of electronic banking/money (would be a plus)
- Good communicator in English Polish and French
Perks & Benefits:
At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets top of that you will also:
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Referral program
- Public transportation allowance
- Meal allowance
- Annual bonus
Shape the evolution
We are on an exciting journey toward the next frontiers of payment technology and we look for big thinkers people with passion a can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.
Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers we inform you that Worldline Financial Services (Europe) S.A. a joint-stock company Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations)
#LI-AP1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
