IT Intern

Lets be #BrilliantTogether

Desktop Technical Services Intern

POSITION OVERVIEW

The Desktop Technical Services Intern is a contributor to ISS global customer support organization. The position is a component to delivering high quality services to our internal client and joins our IT team providing in-house technical PC hardware and software support. A successful Technical Services team member is people-orientated and enjoys the challenge of resolving functional/technical questions and/or issues in a timely manner with in person interactions on the phone through chat vehicles and remote connections. Solid technical expertise willingness to learn and excellent customer care skills are essential for this role.

KEY RESPONSIBILITIES

• Serve as the Face of IT to the customer community providing a positive experience and reflecting a positive image of IT overall.
• Hands on experience building configuring and supporting PCs and laptops as well as loading software and conducting audits for unlicensed software.
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Independently install configure and support ongoing usability of desktop computers peripheral equipment and software.
• Experience installing software patches updates on Desktops Laptops and Servers.
• Experience troubleshooting basic network software and printing problems.
• Excellent communicator with business users team members and Service desk team members regarding status of activities.
• Accept user calls submitted tickets manages work queue and responds to work queues for the majority of the work day.
• Tracks and maintains hardware inventory including need to dispose or procure new hardware.
• Works with procurement staff to purchase hardware and software.
• A Certification a plus

• Maintain ongoing communication with customers keeping them up-to-date with the progress of their tickets. Serve as a liaison between other support teams and the customer as required.
• Other duties as assigned.

Desired Experience and Qualification:

• Experience in building installing configuring PCs.
• Knowledge of structured Service Desk functions and operation under ITIL framework
• Excellent written and verbal communication skills telephone manner and a friendly disposition.

• Show initiative when attempting to resolve incidents and requests to provide the best service possible.
• Ability to learn new concepts and business processes rapidly with the enthusiasm to deliver high quality service.
• Able to remain calm and focused in a highly pressurized and time orientated environment

• Ability to coordinate & prioritize effectively & efficiently
• A certification

What You Can Expect from Us

At ISS STOXX our people are our driving force. We are committed to building a culture that values diverse skills perspectives and experiences. We hire the best talent in our industry and empower them with the resources support and opportunities to growprofessionally and personally.

Together we foster an environment that fuels creativity drives innovation and shapes our future success.

Lets empower collaborate and inspire.

Lets be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985 we offer top-notch benchmark and custom indices globally helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance sustainability cyber risk and fund intelligence. Majority-owned by Deutsche Brse Group ISS STOXX has over 3400 professionals in 33 locations worldwide serving around 6400 clients including institutional investors and companies focused on ESG cyber and governance risk. Clients trust our expertise to make informed decisions for their stakeholders benefit.

Visit our website:

View additional open roles:

Institutional Shareholder Services (ISS) is committed to fostering cultivating and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race color ethnicity creed religion sex age height weight citizenship status national origin social origin sexual orientation gender identity or gender expression pregnancy status marital status familial status mental or physical disability veteran status military service or status genetic information or any other characteristic protected by law (referred to as protected status). All activities including but not limited to recruiting and hiring recruitment advertising promotions performance appraisals training job assignments compensation demotions transfers terminations (including layoffs) benefits and other terms conditions and privileges of employment are and will be administered on a non-discriminatory basis consistent with all applicable federal state and local requirements.