Tech Support & Services Representative
Tech Support & Services Representative
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-08-2025
Job Description
At UEI you will be part of a world class team that is working to innovate and revolutionize the meaning of wireless control. Whether its via chips software licenses or turnkey products we are continuing to reinvent how consumers interact with devices and services in their home.
Each day we make the connected home smarter easier to connect and use and more sustainable. Wedelight our Fortune 100 customers such as Comcast Apple Samsung Google Vivint and Daikin with ground breaking wireless technology solutions such as advanced voice-enabled remote controls cloud control solutions extreme low power Bluetooth silicon with energy harvesting capabilities smart thermostats and sensors and many other IoT solutions.
Support Smarter LivingOne Customer at a Time
At Universal Electronics B.V. we help people simplify home entertainment and smart home experiences. Were looking for a
Tech Support & Services Representative with a strong service mindset fluent German and English and a passion for helping customers across the German and US markets.
Do you enjoy solving technical questions turning frustrated customers into satisfied ones and working with cutting-edge consumer electronics Then we want to hear from you!
What Youll Do
- As part of our international Customer Service Center youll be the first point of contact for consumers in Germany and the United States and beyondproviding top-notch support across phone email and online channels.
- Your key responsibilities:
- Handle customer inquiries via phone email and web platforms (e.g. Amazon reviews/Q&A).
- roubleshoot product issues and deliver clear solution-focused answers.
- Upgrade and program remote controls and handle product exchanges.
- Support website content review and translate or proofread German and/or English content.
- Maintain support documentation FAQs and internal knowledge bases.
- Prioritize your workload independently while staying aligned with team KPIs.
What You Bring
- MBO level 3 education (or equivalent).
- Fluent German and Englishboth written and spoken.
- Strong written communication and a friendly clear speaking voice.
- Affinity with technology mobile apps and smart home products.
- Customer service or tech support experience is a plus.
- Organized flexible and able to stay calm under pressure.
- Customer-focused and results-driven always seeking the best solution.
Nice to Have (or Willing to Learn):
- Experience with support systems like Coosto Aloha AFAS EZ Remote Yellow Pages.
- Knowledge of product categories like:
- Remote controls wall mounts antennas headphones chargers cables etc.
- Familiarity with B2C platforms and consumer behavior on Amazon eBay etc.
What We Offer
- A fun and international team environment.
- Hybrid working possibilities.
- Opportunities to learn and grow in tech and customer support.
- A role where you make a real impact on customer satisfaction and product experience.
Why Join UEI
- Join a global leader in smart home control technology.
- Work in a fun supportive and multilingual team.
- Develop valuable experience in both customer service and consumer tech.
- Hybrid work possibilities and flexible hours.
- A role where you truly make a difference for customers worldwide.
Interested Lets Connect!
If youre ready to deliver excellent support with a smileand in flawless German and Englishapply today!
For more information about UEI and this role please contact:
Belle Vallejos Sr. Product Compliance Manager at
Cindy van der Veen Manager Human Resource & Payroll at
Universal Electronics Inc. (NASDAQ: UEIC) is the worldwide leader in universal control and sensing technologies for the smart home. Its broad portfolio of patents includes QuickSet software that utilizes the worlds most complete knowledge graph to detect and interact with thousands of entertainment and smart home devices. The company designs develops and manufactures innovative products that are used by the worlds leading brands in the audio video subscription broadcasting connected home home energy management and mobile device markets. UEIs many first-to-market innovations have helped transform the home entertainment control home security and home energy management and sensing industries.
Universal Electronics Inc. is an equal employment opportunity employer. We are proud of our diverse workforce and we believe having diverse teams that everyone brings their whole self to work everyday is key to all of our success. We welcome all people of different experiences backgrounds perspectives and abilities.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
Key Skills
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