Technical Support Specialist (m / f / d)
Technical Support Specialist (m / f / d)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location
SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS
Were looking for a skilled and motivated Technical Support Specialist to join our dynamic this role youll provide B2B support to a diverse range of customers from independent blog owners to large enterprises. If youre passionate about helping businesses solve technical challenges and thrive in a customer-facing role we want to hear from you!
Your Tasks
- Proactively engage with customers to understand and resolve their challenges ensuring a positive and efficient support experience
- Communicating with our customers through our ticket system to qualify and understand the experienced issue and provide the best possible solution
- Researching diagnosing troubleshooting and resolving issues of varying technical nature and complexity
- Sparring and collaborating with colleagues on complex issues and possible solutions
- Writing easy-to-follow guides on complex solutions
- Contributing with feedback to our Product Management team to improve our product
- Provide feedback to peers and team manager on potential improvements on process approach and tools
You Bring
- Experience in a customer-facing role with a strong understanding of customer needs.
- Proficiency in HTML JavaScript and CSS with debugging skills using Chrome DevTools.
- Familiarity with Google Tag Manager or similar platforms (e.g. Adobe Matomo) is a plus.
- Knowledge of CMS platforms like Duda Shopify WordPress or Magento is an advantage.
- Ability to document issues and solutions clearly and effectively.
- Strong communication skills in English capable of explaining technical issues at an appropriate level.
- Good time management and organizational skills.
- Experience working in a hybrid or remote environment.
- Quick learner with the ability to find and utilize relevant resources and documentation.
Dont meet every single requirement Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Why join Usercentrics
- Joining Usercentrics means becoming part of a fast-growing diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
- Company culture is important to us - we strive to continuously develop a positive vibrantand inspiring environment that enables everyone to thrive both personally and professionally
- Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
- Your work-life balance is important to us too - we offer flexible working hours hybrid working and the possibility of workcations (in accordance with our company policy)
- We always remember to have fun along the way both in our day-to-day work and at our regular team events on site in our offices in Munich Copenhagen Odense Lisbon and Prague or online
- You are the most valuable asset to our company which is why were happy to offer awesome benefits like our personal development budget job-related language courses and a lot more (depending on your location) to focus on your well being
About us
We are driven by our values #BeBrave #BetterTogether #LeadbyExample #InnovateWithPurpose #PassionForPrivacy #GiveBack and #ComeAsYouAre. They show what we believe in and how we work. They help make our team special and guide us in everything we do. Theyre the heart of our company and inspire us to do our best every day.
We strive to create a diverse equitable and inclusive environment (DEI) where everyone feels valued respected and empowered to reach their full potential. We believe that our different backgrounds experiences and perspectives are our greatest strengths so we are committed to building with them as we foster innovation and drive our success.
We recognize that this is an ongoing journey. We commit to listening and to continuous learning growth and improvement. By embracing DEI principles we will create a more just and equitable society and we are proud to play our part in making this vision a reality.
We are #BetterTogether.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
