Customer Delivery Program Manager
Customer Delivery Program Manager
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
About Lumafield:
Lumafield was founded in 2019 to upgrade manufacturing.
We are engineers with deep experience across the product development cycle from initial ideas to shipping hardware across industries and specializations who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.
Engineers make million-dollar decisions every day and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products as well as AI-driven tools that highlight problems and generate quantitative data Lumafield promises to revolutionize the way complex products are created manufactured and used across industries. We started with industrial CT scanning which for us was the most valuable but underutilized tool in the manufacturing toolbox enabling us to rapidly inspect essential components non-destructively.
We rebuilt the whole system from X-ray capture to computer vision analysis to web-based collaboration to the entire business model making the most advanced manufacturing tech more accessible to every industry. Our company like our platform is designed for upgrades. Were building for greater intelligence autonomy and speed. For deeper vision operational excellence and powerful insights. And then well upgrade it all again.
Lumafield is headquartered in Cambridge MA and has an office in San Francisco CA.
About the role:
Lumafield is seeking a Customer Solutions Technical Program Manager to drive the successfuldelivery of technical solutions that combine both hardware and software to solve manufacturing and engineering challenges.
In this customer-facing role youll be responsible for the end-to-end delivery of solutions that require coordination across multiple internal teams as well as manage timelines scope and stakeholder expectations with customers. These solutions may range in complexity from multi-week projects for a single product to larger programs that entail delivery of multiple solutions across a customers organization and/or product families.
This role requires strong communication skills as youll interface with executives engineering teams and technical staff both internally at Lumafield and across our customer base.
This role will also help establish processes for scaling our delivery and management of complex customer engagements while maintaining the highest levels of quality and professionalism.
This role requires a proactive project team leader who works effectively in fast-paced environments approaches complex technical challenges systematically and demonstrates the resilience and curiosity that defines Lumafielders.
What Youll Do:
- Manage end-to-end program delivery for customer solutions that can involve hardware software application development and integrations
- Collaborate with customers to define scope requirements and priorities with a lens of driving value for their business
- Collaborate with product and engineering teams to define requirements and execute on them
- Own scope and timelines for individual projects and broader programs by developing project plans identifying and mitigating risks and communicating early and often
- Drive process improvement by documenting lessons learned establishing best practices and developing scalable frameworks
About You:
- B.S. in engineering or business
- 6 years of project or program management experience in technical environments
- Proven problem solving skills
- High level of detail orientation and exceptional organizational skills
- Experience managing and communicating with a range of stakeholders who may have differing perspectives and priorities
- Must be a US citizen or GC holder
Bonus Points For:
- Technical expertise in software application development or embedded systems
Lumafield offers both competitive cash and equity compensation as well as a health & wellness stipend 401k parental leave flexible PTO commuter benefits company wide events and more!
Lumafield is committed to building a team that represents a variety of backgrounds perspectives and skills because the more inclusive we are the better our work will be. Do you feel like your skills dont meet every single requirement listed We encourage you to apply anyway If youre excited about our technology the opportunity and are eager to learn more wed love to hear from you!
In keeping with our beliefs and goals no employee or applicant will face discrimination or harassment based on: race color ancestry national origin religion age gender marital domestic partner status sexual orientation gender identity disability genetic information or veteran status.
Reach out if you want to be a part of what we are building.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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