Operations Manager - Malaysia and Singapore

Job ID:42726
Location:Kuala Lumpur : Naza Tower : Plat
Position Category:Management
Position Type:Employee Regular

Whos LRQA

LRQA stands for dedication to clients market firsts and deep expertise in risk management. Weve grown to become a leading global assurance provider bringing together outstanding expertise in certification customised assurance cybersecurity ESG food safety and quality inspection and training.

While were proud of our heritage its who we are today that really matters because thats what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience we support our clients in building a safer and more sustainable future.

LRQA is a global business thats invested in the future of your career and the planet fusing sustainability and purpose to drive positive change. Operating in over 160 countries we have earned our name as worldwide experts across assessment advisory inspection and cybersecurity services helping our clients build safer fairer more secure and sustainable businesses. Here youll get to work for one of the worlds leading global assurance providers alongside some of the best people in the industry whose diversity and collective intelligence drives us our culture of excellence it is our people that reflect who we are together sharing a burning ambition to succeed alongside a strong sense of purpose and mutual respect.

The next chapter for LRQA

The future is exciting and rapidly changing. New challenges and opportunities are arising all the time. Were adapting to these challenges by expanding our portfolio of services and aiming to become the leading global assurance partner. LRQAs next chapter is set to be an exciting transformational period of growth. Were well placed to build on everything weve done and further our ambitions for the future. At such an exciting time this is a great opportunity to be part of our next chapter. We are looking for talented people who will support us to build on our strengths and transform our business to be the best partner for our clients.

Businesses face a rapidly changing world of risk. Today there is a clear expectation that business performance must be aligned with environmental and social interests and its time for a new approach to risk management. The era of Assurance 4.0 is here and we are looking for a senior leader to actively drive that agenda to enable our clients to meet the challenges posed by a changing landscape.

Role purpose:

You will lead the operational delivery of LRQA services across Singapore and Malaysia driving excellence in execution client satisfaction regulatory compliance and commercial performance across all business units with a particular focus on Assessment and Inspection Services.

You will hold overarching responsibility for the effective and efficient management of internal operations ensuring the business remains operationally sound while proactively addressing growth-related challenges in areas such as talent acquisition technology enablement financial planning and strategic investment. These efforts will be critical to achieving our ambitious targets under the full potential plan.

In addition you will play a pivotal role in collaborating with commercial teams to align operational capabilities with evolving market needs support business development initiatives and deliver a seamless end-to-end client experience.

Key Responsibilities:

• Assisting Line Manager to create and deliver long and short-term business plans budgets and targets incorporating wider strategies business environment competition and other market forces and drivers
• Meet agreed finance and business targets and objectives to enhance the short- and longer-term commercial success of the operations through commercial and market knowledge and focus on achieving results
• Lead manage and develop operations team to build capacity and capability through recruitment people engagement performance management and training / development to meet strategic and business objectives. Drive and encourage management team to do the same with their staff
• Drive and deliver effective resource planning for technical employees and non-technical employees to achieve cost effective and efficient service delivery in line with technical and accreditation competence/ requirements business plans and objectives
• Working with the Marketing and Sales team(s) to identify and build upon key accounts markets development opportunities and activities in line with key local and regional business objectives in order to support key major and multinational clients and service delivery requirements
• Responsible for driving safety quality and business improvements by ensuring that structures systems processes and procedures are co-ordinated effective and efficient to meet business commercial and management systems requirements whilst improving margin to meet business objectives
• Set monitor and report financial and non-financial performance against agreed budgets in line with agreed financial targets strategies and timelines reporting on financial anomalies in line with agreed procedures
• Maintain strong working relationships with key and major clients through such as client visits and lead the resolution of complaints in line with group / local procedures to manage existing business and clients to achieve the client retention rate
• Monitor and control internal systems processes and procedures to ensure the effective delivery of Inspection services making improvements where required to meet client expectations
• Manage and implement change within the operations to meet future business / commercial demands by seeking improvements to increase MSISs competitive position through efficiency and productivity gains
• To work closely with functional heads including Marketing & Sales Technical Training Finance Human Resource to effectively resolve/improve the cross functional issues

Technical / Professional Qualifications / Requirements:

• Holds a Bachelors degree in Mechanical or Electrical Engineering from a recognized institution; an MBA or equivalent is a strong advantage.
• Brings over 10 years of hands-on experience in the industry ideally within testing inspection certification or professional services.
• Has successfully led multi-country operations demonstrating agility in managing diverse teams and navigating regional complexities.
• Known for driving operational excellence through process improvements strategic planning and seamless cross-functional collaboration.
• Adept at tackling challenges related to scaling businesses nurturing talent and integrating technology to enhance performance.
• A natural relationship builder with the credibility and influence to engage stakeholders inspire teams and deliver results across a dynamic and evolving agenda.

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance integrity and expertise we bring to our partnership with clients support their journey to a safer more secure and more sustainable future. (Group entities).

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