Manager Interpreting Services & Cust SVC
Manager Interpreting Services & Cust SVC
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Job Description
SUMMARY OF POSITION:
The Interpreting Services and Customer Service manager has the overall responsibility to manage the day-to-day operations of the Interpreting Services department. Position objective is to ensure access to the hospitals interpreting services and reasonable accommodation for all patients who require language administrative activities includes the preparation and management of interpreting services schedule tracking of budget and expenses hiring training performance appraisals and scheduling of staff timekeeping and payroll. Ensure adequate departmental staffing accurate processing of Payroll and maintenance of departmental budget. This position is also responsible for the management of multiple projects that meet major corporate priorities and span services and organizational addition position will provide support to Customer Service Department and will assume operational coverage in the absence of the Assistant Director and Director.
EDUCATION AND REQUIREMENT:
Bachelors degree is required.
Five years of supervisory experience and/or combination of work experience and education.
This position also requires round the clock commitment to ensure all operations are performing at expected standards.
Excellent communication management interpersonal and leadership skills required.
Customer Focus Customer Service Verbal Communication Informing Others Process Improvement Problem Solving People Skills -Teamwork People Management Managing Processes Emphasizing Excellence
Proficient in EPIC required.
Department: Customer Service Bargaining Unit:Non UnionCampus:MOSES Employment Status:Regular Full-TimeAddress:3300 Rochambeau Avenue Bronx
Shift:DayScheduled Hours:9 AM-5:30 PMReq ID:224070Salary Range/Pay Rate:$65508.00-$87344.01
For positions that have only a rate listed the displayedrate is the hiringrate but could be subject to change based on shift differential experience education or other relevant factors.
To learn more about the Montefiore Difference who we are at Montefiore and all that we have to offer our associates please clickhere.
Montefiore is an equal employment opportunity employer. Montefiore will recruit hire train transfer promote layoff and discharge associates in all job classifications without regard to their race color religion creed national origin alienage or citizenship status age gender actual or presumed disability history ofdisability sexual orientation gender identity gender expression genetic predisposition or carrier status pregnancy military status marital statusor partnership status or any other characteristic protected by law.
#GDMP
Required Experience:
Manager
Employment Type
Full-Time
