Digital Product Manager
Digital Product Manager
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1 Vacancy
Job Description
Work Place Flexibility: Hybrid
Legal Entity:Entergy Services Inc.-ESI (OLD)
***This position can be located in New Orleans LA; Woodlands TX or Little Rock AR.***
Job Summary/Purpose
The Digital Product Manager is responsible for managing and identifying process inefficiencies or performance gaps that inhibit the delivery of the desired customer experience through our self-service Digital solutions; identify and collaborate to develop critical process outcomes and improve process performance. Responsible for working with business leaders to address cross-functional issues and maintain an end-to-end perspective on the role of their respective function(s) in delivering service levels efficiencies and financial benefits. Responsible for leadership of Innovation Cycle (Discovery Development and Delivery) of our digital platforms. Has accountability and shared authority for all processes that support the delivery of multiple products/services/experiences.
Job Duties/Responsibilities
Responsible for identifying process inefficiencies or performance gaps that inhibit the delivery of the desired experience; identify and collaborate to develop critical process outcomes and improve process performance.
Responsible for recommending metrics for monitoring the process and motivating employees to consistently deliver the desired results.
Review & provide progress reports of all changes/improvements with OPCO and Functional Stakeholders.
Redesign processes to meet future requirements. Lead change management to ensure positive sustained implementation of new processes. Recruit and manage project team.
Responsible for monitoring customer & employee feedback to assure quality and address gaps.
End-to-end process ownership & accountability for delivering intended results. Work with Audit & Compliance to ensure process improvements efficiencies and service levels are sustained and delivering intended results.
Agile methodology experience highly preferred including the creation product backlogs and roadmaps.
Experience with Salesforce configuration development toolsets and Salesforce cloud solutions is a plus.
Ability to create high level cases for digital investment with strong knowledge and background in digital architecture and systems design also preferred.
Minimum Requirements
Minimum education required of the position
Bachelors degree in Business Engineering Marketing or related field or equivalent work experience.
Product Owner certification is highly desired
Minimum experience required of the position
At least 8 years of experience in technical product development customer operations and product management.
At least 5 years managing a technology portfolio including platforms and services.
At least 5 years in a leadership role leading agile projects using Jira or equivalent
Software development background to understand the technical aspects of the project. Familiarity with programming languages such as JAVA and Python is highly desired
Minimum knowledge skills and abilities required of the position
Must be able to analyze and interpret customer research and turn it into actionable creation and delivery of product/services/customer experience processes. Must be innovative. Project management a plus. Good communicator. Proficiency in analytical and presentation tools (word excel PowerPoint Jira Project).
#LI-AH1
Primary Location: Texas-The WoodlandsArkansas : Little Rock
Louisiana : New Orleans
Mississippi : Jackson
Texas : The Woodlands
Job Function: All Other Jobs
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 120204
Travel Percentage:Up to 25%
An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEO page or see statements below.
EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
Required Experience:
IC
Employment Type
Full-Time
