Bilingual Customer Success Representative
Bilingual Customer Success Representative
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Job Description
Job Opportunity Bilingual Customer Success Representative with 4myBenefits in Cincinnati OH
Do you have a passion for customer service Are you looking for a fun friendly team-centric environment that offers a great work-life balance Do you want to work for a great company in a constant and consistently growing industry If you answer yes we want to speak with you!
We are seeking a motivated and customer-focused individual to join our team as a Bilingual Customer Success Representative in the health benefits sector. This entry-level position is ideal for recent college graduates who are passionate about helping others and eager to start a career in benefits administration technology. You will be the first point of contact for employees assisting them with questions about their health benefits coverage and more.
Other responsibilities include:
- Respond to inbound calls from client employees regarding health insurance benefits eligibility and coverage.
- Provide accurate information and resolve inquiries in a professional and empathetic manner.
- Document all interactions in the customer relationship management (CRM) system.
- Escalate complex issues to appropriate departments when necessary.
- Maintain up-to-date knowledge of health plan policies procedures and regulatory requirements.
- Meet or exceed performance metrics including call quality customer satisfaction and response time.
Skill Requirements:
- Bachelors degree in healthcare administration Business Communications or a related field; required.
- Bilingual skills; required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced team-oriented environment.
- Proficiency in Microsoft Office and basic computer systems.
- Bilingual skills are a plus.
About 4myBenefits
Founded in 1999 4myBenefits is a leading provider of benefits administration and enrollment software. As a leader in the field 4myBenefits works closely with over 1000 midsize to large businesses all across the country. Due to its high demand 4myBenefits continues to grow as a business year over year.
To learn more about us and the services we provide visit our website:
you are ready for a new challenge and meet the qualifications outlined above apply online today. Be part of our future!
EEO/M/F/D/V. No third-party applications please.
#ZR
Required Experience:
Unclear Seniority
Employment Type
Full Time
