Analyst, Tier 2 Client Support
Analyst, Tier 2 Client Support
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Job Description
About Forcura & Medalogix
In March 2025 Forcura the intelligent workflow management company and Medalogix a clinical decision support company announced that they have combined. Together the companies will create a leading post-acute care technology platform focused on the advancement of intelligent patient care within home-based care providers and ultimately across the entire healthcare continuum. Click here to learn more about the merging of Forcura and Medalogix.
Position Summary
The Tier 2 Support Analyst will work closely with our Technology Team to become an expert in our suite of web apps and provide fast and useful technical assistance to our clients. This person will be responsible for understanding the technical issues our clients face communicating them to Engineering and offering advice to solve them.
Job Duties
- Resolve technical issues that Tier 1 support cannot handle
- Perform remote troubleshooting and determine solutions based on the issue and details provided by customers
- Create knowledge resources to assist lower tiers in handling customer concerns
- Escalate unresolved issues to the appropriate department or individual
- Record events and problems and their resolution
- Follow-up and update customer status and information
- Other duties may be added and/or assigned as needed
Minimum Requirements
- High school diploma or equivalency
- 1 year of work experience in a customer facing role
- Good problem-solving analytical and team-working skills
- Strong organizational skills and attention to details
- Clear and concise communication skills
- Ability to multitask and collaborate with other internal teams
- Excellent verbal and written communication skills
- An interest and openness to learning new technologies
Preferred Qualifications
- Bachelors degree in business or closely related field
- Clear and concise communication skills
- Proficiency in Microsoft Excel and PowerPoint
- 1 year of Project Management and/or SaaS Implementation experience
- Beginner level SQL proficiency
Job Location
- This role reports into the Forcura Medalogix offices in Nashville TN
Physical Demands of Our Work Environment
- This position uses a computer and other office equipment as needed to perform duties. The in-office noise level in the work environment is typical of that of an office. Frequent interruptions may be encountered throughout the workday.
- The employee is required to either stand or sit talk and hear frequently required to use repetitive keying or hand motions.
- The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Forcura and Medalogix are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected status If you are unable to submit an application because of a incompatible assistive technology or disability please contact us at . We will make every effort to respond to your request for disability assistance as soon as possible.
Forcura and Medalogix are E-verify employers. Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position.
Required Experience:
IC
Employment Type
Full-Time
