Account Manager
Account Manager
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1 Vacancy
Job Description
TBest Services Inc. is seeking an Account Manager on behalf of our client in Baltimore MD. This PMO position focuses on client relationship management seamless project coordination and overall account performance.
The Account Manager will serve as the primary liaison for assigned accounts ensuring effective communication high-quality service delivery and long-term client satisfaction. Working closely with project managers and technical teams this role emphasizes account oversight proactive problem-solving and building trusted client partnerships.
About Our ClientOur client has evolved from a traditional Managed IT Services provider into a comprehensive technology solutions partner. Today they deliver a wide range of services including:
- Digital marketing and data-driven insights
- Custom software development and integration
- Systems engineering and automation
- Cybersecurity and compliance solutions
- Cloud infrastructure expertise
By combining technical capability with strategic business insight they help organizations strengthen operations enhance digital performance and achieve sustainable growth.
Key ResponsibilitiesClient Relationship & Communication
- Serve as the day-to-day contact for assigned accounts.
- Address inquiries concerns and escalations promptly.
- Provide regular updates on service delivery milestones and outcomes.
- Lead Monthly Service Reviews and participate in Quarterly Business Reviews.
Coordination & Project Support
- Partner with project managers to translate client needs into clear deliverables.
- Collaborate with cross-functional teams to align resources timelines and priorities.
- Track tasks dependencies and follow-ups across multiple accounts.
Account Oversight & Growth
- Monitor client satisfaction and account performance.
- Maintain accurate documentation agreements and performance reports.
- Identify risks improvement opportunities and areas for growth.
- Support upsell and cross-sell initiatives in collaboration with leadership.
Process & PMO Support
- Assist in developing and refining account management processes.
- Document meeting notes action items and progress updates.
- Ensure adherence to PMO standards compliance and reporting requirements.
- 1 year of experience in account management client success or service delivery.
- Strong verbal and written communication skills.
- Ability to effectively coordinate between clients and internal teams.
- Excellent organizational skills with the ability to manage multiple priorities.
- Experience in data analysis and performance reporting.
- Familiarity with project management concepts and PMO operations.
- Proficiency in Microsoft Office 365 (Teams Outlook Excel).
- Experience with Kaseya PSA or similar CRM/PSA platforms preferred.
- Certifications such as CompTIA Project PMI CAPM or equivalent are a plus.
- Location: Baltimore MD
- Department: PMO
- Schedule: WFH Flexible/Hybrid
- Job Type: Full-time
- Compensation: $43000 $56000 per year
Employment Type
Full-time
