Desktop Support Engineer (Biotech/Pharma â GxP) ___ Cary, NC & SFO, CA (Onsite) ___ Contract
Desktop Support Engineer (Biotech/Pharma â GxP) ___ Cary, NC & SFO, CA (Onsite) ___ Contract
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Job Description
Job Title: Desktop Support Engineer (Biotech/Pharma GxP Environment)
Location: Onsite Cary NC & San Francisco CA
Type: Contract
Job Description: We are seeking an experienced Desktop Support Engineer with a strong background supporting IT operations in a Biotech/Pharma GxP-regulated environment. The ideal candidate will provide hands-on support for end-users ensuring compliance with GxP FDA and other regulatory standards while maintaining seamless IT operations.
Key Responsibilities:
- Provide onsite desktop and end-user support including hardware software and peripherals troubleshooting.
- Install configure and maintain laptops desktops printers and mobile devices.
- Support Windows macOS and collaboration tools (MS Teams Zoom O365).
- Ensure IT systems and processes are aligned with GxP and FDA regulatory requirements.
- Document incidents service requests and resolutions in ticketing systems (ServiceNow/Jira/Remedy).
- Work closely with IT QA and Compliance teams to support validated systems and GxP applications.
- Support lab systems scientific applications and other pharma/biotech-specific tools as required.
- Provide VIP/Executive support and timely resolution of escalated issues.
- Assist with onboarding/offboarding including account provisioning access management and asset deployment.
- Maintain SOPs validation documentation and IT policies relevant to a GxP environment.
Required Skills & Experience:
- 2-5 years of Desktop/End-User Support experience.
- Strong experience in Biotech Pharmaceutical or Life Sciences domain.
- Proven knowledge of GxP FDA 21 CFR Part 11 and IT compliance standards.
- Hands-on expertise with Windows OS macOS Active Directory O365 and standard productivity tools.
- Experience supporting validated IT systems and lab/scientific applications.
- Strong troubleshooting skills across hardware software and networking.
- Excellent communication and customer service skills.
- Experience with ITSM tools (ServiceNow Remedy Jira etc.).
Employment Type
Full-time
