Business Analyst
Business Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
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Hands-on experience with enterprise platform management and system administration including configuration of environments (e.g. Windows Server Linux Active Directory Azure AD Microsoft 365 ServiceNow JIRA/Confluence etc.).
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Ability to perform technical configuration and support tasks such as user provisioning permission management workflow customization and integration with APIs (REST/SOAP Postman Swagger).
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Familiarity with monitoring and troubleshooting tools (e.g. Splunk ELK Stack Dynatrace AppDynamics SQL Profiler) to analyze system performance logs and errors.
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Proven background in providing technical support for platform users including incident triage root cause analysis and resolution tracking using ITSM tools (e.g. ServiceNow Remedy Zendesk).
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Experience bridging business and technology by documenting configuration requirements managing system settings and validating changes through test cases and UAT.
Employment Type
Full-time
