Program Manager
Program Manager
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Job Description
About Moove
Moove is building the worlds largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratizes access to vehicle ownership with a revolutionary revenue based financing model enabling underserved mobility entrepreneurs to thrive.
Mooves growth has been fueled by its global Uber partnership and support of leading investors and lenders including Uber Mubadala BlackRock MUFG and many others. With operations now spanning 19 cities across 6 continents - Africa Asia Europe North America South America and the Middle East - Moove continues to expand its offerings through strategic acquisitions and partnerships with industry leaders including Waymo and Uber. Moove is transforming mobility to make it safer more efficient and accessible to all while providing economic opportunities and supporting skills development in the mobility sector.
About the Role
The role of the Program Manager assumes overall responsibility for fleet health monitoring and reporting (safety efficiency compliance). The role holder will be accountable for operational excellence programs related to Phoenix market AV Fleet services. A key contributor to the team you will work closely with the Phoenix General Manager as well as with your central support functions to ensure that performance is managed and tracked and that the fleet operation is effective and efficient.
What youll be doing
Develop and utilize data inputs and KPIs in advanced analyses to inform operational adjustments and long-term technical solutions.
Host and lead regular quality business reviews and partner with teams both locally and globally to improve against topline metrics.
Work with our central FPA team to determine a balanced scorecard for performance metrics related to unit economics and local P&L
Develop standard operating and change management processes.
Identify trends within the data and (in collaboration with the operations team) develop rigorous pilots and experiments to address areas for improvement
Liaison with teams to ensure the right processes and escalation paths are in place
Lead the change management and communications strategy for complex business-driven programs assessing the needs of the project developing and getting agreement implementing plans and tracking effectiveness.
Work with partners to ensure the successful evolution and execution of Moove AV programs.
Work on a revolving set of high impact priorities and projects.
Contribute to programs by developing and realizing overall operations strategy defining scope of work understanding requirements implementing new processes and contributing to ongoing operational process improvements.
Support ongoing performance reporting
What you will need for this position
Strong preference for someone who is experienced with Kaizen framework and processes
Familiarity with and strong preference to use AI tools to run operations and solve problems rather than hiring headcount
Bachelors degree or in lieu of a degree an additional 2 years of work experience with program management in operations strategy and planning
At least 3 years of experience in operations management consulting strategy project management industrial engineering vendor management or relevant outsourcing engagements
Experience driving complex projects
Change management experience in collaboration with cross-functional teams
Strategy project management and data analysis experience. Facility with spreadsheets and financial modelling is a must
Availability and willingness to work outside of normal office hours
Excellent verbal and written communication skills with the ability to simplify complex concepts and present at all levels within the organization
Outstanding organizational skills with a track record of managing organizational systems
Growth oriented with a proven track record of scaling up products and new geographies
The ability to work autonomously in a decentralized organization
Right to work in the United States of America.
Key Metrics
Monthly P&L output - Actuals vs Targets
Monthly Operating KPIs - Actuals vs Targets including supply hours and supply availability
Fleet Safety Metrics
Operational Improvement Initiatives - Identification design tracking and evaluation of changes to the operations
About the team
Our team is collaborative positive curious and engaged. We think fast work smart laugh often and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.
Moove is strongly committed to diversity within its community. The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations falsifications or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender race sexual orientation marital status religion political affiliation or any other protected characteristic.
Moove: Moove is a mobility asset finance company and Ubers preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratize financial services to make our customers more productive and successful. Our Core values are Compassion Excellence Innovation Teamwork Trust and Ownership.
Employment Type
Full Time
