Service Associate - Room Attendant (Runner)
Service Associate - Room Attendant (Runner)
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Job Description
At Shangri-La Singapore we are a heart-warming family. We share something powerful our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour as kin as family. We strive to be the preferred employer by providing great benefits tranquil and sincere working environment work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt the Shangri-La Hotel Singapore is a tranquil sophisticated urban retreat whether travelling for business or features 792 luxurious guestrooms and suites across three distinct wings which include unique family-themed rooms supported by a host of dedicated family-focused amenities.
We are looking forRoom Attendant (Runner)to join our team!
Key Responsibilities:
- General & Technical Knowledge
- Demonstrates full understanding of the Shangri-La Experience and adheres to current corporate and hotel housekeeping service standards.
- Customer Loyalty & Service Standards
- Collects and acts on guest preferences to enhance satisfaction.
- Maintains professional and caring interactions with guests following hotel policies and procedures.
- Operational Processes
- Responds promptly to guest requests and runs errands as needed.
- Properly uses and cares for housekeeping chemicals and equipment.
- Cleans and sets up guest rooms including extra beds and baby cots/playpens.
- Manages guest loan items ensuring they are clean functional and properly tracked.
- Follows SOPs for handling master keys pagers and phones.
- Reports any loss or damage of linen furniture fixtures or equipment to the Service Leader Housekeeping.
- Identifies and reports maintenance deficiencies to the Service Leader Housekeeping to ensure timely resolution.
Key Requirements:
- At least 1 years working experience under the housekeeping department within the hospitality industry.
Required Experience:
IC
Employment Type
Full-Time
