Onboarding Specialist - Customer Success
Onboarding Specialist - Customer Success
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1 Vacancy
Job Description
Position Title: Onboarding Specialist - Customer Success
Location: Remote - Open to candidates in the Philippines
Contract Type: Full-Time (40 hours/week) Independent Contractor
Compensation: $1000 / Month (Non-negotiable)
About the company:
The company is a leading provider of end-to-end software-as-a-service (SaaS) solutions designed specifically for the foodservice distribution industry. Their all-in-one platform enables distributors suppliers and restaurant operators to access actionable insights streamline workflows and drive profitability.
Role Summary
As an Onboarding Specialist Customer Success you will be responsible for guiding new customers through the onboarding process and ensuring early adoption of our Marketman product. Youll work directly with customers to facilitate integration deliver training and share best practices. Youll support both individual and cohort-based onboarding programs helping customers realize value quickly while identifying opportunities for deeper engagement and future expansion.
What you will do
- Act as the primary point of contact for new customers during onboarding and the first 90 days post-implementation.
- Deliver onboarding through both 1:1 and cohort-based (1:many) formats to support scalability and consistency.
- Collaborate with Sales Product and Customer Success teams to understand customer goals and tailor onboarding experiences.
- Execute onboarding plans that drive early adoption and ensure successful implementation of Marketmans inventory management software.
- Monitor customer usage and feedback to proactively address challenges and identify early signs of churn or expansion potential.
- Ensure implementation and training milestones are achieved during the onboarding lifecycle and conduct re-training sessions as needed to reinforce adoption.
- Create and maintain onboarding resources (e.g. guides FAQs videos) in collaboration with the Training team.
- Prime customers for expansion by identifying additional use cases user groups or modules that could benefit their organization.
- Surface qualified expansion opportunities to the Customer Success or Sales teams for follow-up.
- Provide responsive support and guidance to ensure customers are set up for long-term success.
What you will bring
- 13 years of experience in Customer Success Onboarding Implementation or a related customer-facing role (SaaS preferred).
- Strong communication and organizational skills.
- Ability to manage multiple onboarding projects and customer cohorts simultaneously.
- Familiarity with CRM and onboarding tools (e.g. Salesforce HubSpot Gainsight).
- A proactive customer-first mindset with a passion for helping others succeed.
- Bonus: Experience in the hospitality restaurant or inventory management space.
Required Experience:
Unclear Seniority
Employment Type
Full Time
