Relationship Officer, Other Financial Institutions
Relationship Officer, Other Financial Institutions
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
DUTIES AND RESPONSIBILITIES:
1. Client Relationship Management
Support the onboarding and management of financial institution clients including MFIs fintechs cooperatives and other licensed OFIs.
Develop and maintain effective client relationships ensuring consistent value delivery and support.
Monitor client performance and usage trends to identify upselling or cross-selling opportunities.
2. Business Support & Implementation
Assist in deploying tailored fintech and payment solutions including collections disbursements APIs agency banking and wallet services.
Liaise with internal departments (technology operations legal compliance) to ensure seamless service delivery to clients.
Coordinate product demonstrations documentation processes and basic troubleshooting for clients.
3. Operational Excellence
Ensure client compliance with onboarding documentation regulatory requirements and KYC protocols.
Track service performance escalate service delivery issues and follow through on resolution timelines.
Maintain detailed records of client activity support tickets and engagement history.
4. Market Research & Reporting
Conduct periodic competitor and industry analysis to inform client engagement strategies.
Prepare reports and dashboards on department KPIs client activity and business development outcomes.
Support internal and external audit requirements by maintaining proper documentation and records.
JOB REQUIREMENTS
Education: Bachelors degree in Finance Economics Business Administration or a related discipline.
Experience: 3 to 6 years of relevant experience in financial services fintech or a client-facing role within the OFI segment. Post NYSC experience.
Required Experience:
IC
Employment Type
Full-Time
