IT Support & Cloud Operations Engineer

Join WCC and contribute to secure efficient IT operations by supporting our global workforce and maintaining our cloud-based environments.

WCC is looking for someone who enjoys solving technical issues working with Microsoft 365 and Entra and contributing to enterprise cybersecurity by securing systems devices and identities across the company. Were seeking someone who is proactive and service-minded ready to support our global team and help us grow our modern IT landscape.

About WCC

WCC is a software company with offices in Europe the USA and Malaysia. We develop advanced matching technology used by governments and organizations worldwide focused on public employment and identity management solutions.

Role Overview

As an IT Support & Cloud Operations Engineer youll work as part of a small global IT team supporting WCCs employees across offices and remote locations in multiple time zones. Your focus will include Microsoft 365 and Entra ID administration secure device provisioning and contributing to enterprise cybersecurity protecting endpoints identities and cloud systems. This role offers variety modern tools and the opportunity to build deeper expertise in IT operations and cybersecurity.

In addition to core IT responsibilities this role also includes occasional support for local office management tasks in the Malaysia office.

Key Responsibilities

Provide 1st and 2nd line support for WCC employees across offices and time zones including troubleshooting laptops (Windows/macOS) mobile devices AV equipment and Microsoft 365 applications.

Manage user accounts permissions and access policies in Microsoft Entra ID (Azure AD) and Microsoft 365.

Handle the complete onboarding and offboarding process: account setup access provisioning hardware/software configuration and asset tracking.

Provision and configure Windows and macOS devices using Microsoft Intune (MDM) Windows Autopilot and Apple Business Manager (ABM).

Monitor threats and respond to security incidents across Windows and macOS devices using Microsoft Defender for Endpoint and other tools including vulnerability remediation threat detection and incident response support.

Enforce and maintain endpoint security through Conditional Access MFA compliance policies and patch management.

Support cloud-based infrastructure including Microsoft 365 services and Entra Cloud PCs for remote users.

Perform basic network maintenance and troubleshooting (e.g. Wi-Fi connectivity issues network backups).

Automate routine checks security reporting and tasks using scripting (e.g. PowerShell) or cloud dashboards.

Support basic local office management tasks in the Malaysia office as a secondary responsibility such as coordinating with building services handling deliveries managing office supplies and assisting with local vendors or logistics when needed.

A Day at the Office

As an IT Support & Cloud Operations Engineer your day involves a mix of support system management and security tasks. Youll start by reviewing incoming tickets and resolving issues related to user devices Microsoft 365 applications or account access. Throughout the day youll handle device provisioning using Intune Autopilot Apple Business Manager and manage onboarding or offboarding activities.

Youll spend part of your time monitoring compliance and security alerts responding to incidents or adjusting security baselines. Routine tasks may include maintaining device configurations managing Entra ID access and ensuring patching and endpoint protection are up to date. Youll also support colleagues in different regions and time zones often coordinating with the IT Manager to prioritize tasks or implement changes.

The role is varied with a balance of support work cloud administration contributing to a secure well managed IT environment.

Skills & Experience

35 years of relevant IT experience in a hybrid support/engineering role.

Strong knowledge of Microsoft 365 Entra ID (Azure AD) Intune and endpoint security.

Experience supporting and managing both Windows and macOS devices.

Confident in troubleshooting hardware and software issues and using remote support tools.

Familiarity with cloud identity and access management (MFA Conditional Access).

Basic networking knowledge (Wi-Fi DNS DHCP).

Experience with scripting or automation (e.g. PowerShell) is a plus.

Solid understanding of cybersecurity principles (Zero Trust least privilege patching).

Strong English communication skills (verbal and written).

Customer-focused solution-oriented and able to work independently.

Flexible self-motivated and comfortable working across time zones.

Why Join WCC

Work in a modern IT environment with global impact.

Gain hands-on experience with Microsofts latest cloud technologies.

Be part of a small capable IT team where your work makes a visible difference.

Opportunity to grow into security or cloud engineering specializations.