Senior Specialist Digital Workplace
Senior Specialist Digital Workplace
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1 Vacancy
Job Description
Job Summary:
This role is a technical position responsible for overseeing and managing the digital tools technologies and strategies that support DKSHs internal & external collaboration communication and productivity. This role involves working closely with various teams and stakeholders to design implement and maintain an efficient and user-friendly digital workplace environment at global scale.
Responsibilities
- Build run and maintain digital workplace solutions.
- Strong in identity management solutions with Active Directory & Entra ID (formerly known as Azure Active Directory).
- Proven expertise in managing hybrid Identity and Access Management (IAM) environments (Active Directory and Entra ID) with a strong capability to execute the transition towards a cloud-native identity infrastructure by eliminating dependency on traditional Active Directory.
- Experience in onboarding & offboarding process with Identity Governance & Administration solutions include SailPoint Saviynt or Okta.
- Experience in virtual desktop infrastructure include AWS Workspaces Azure Virtual Desktop and Windows 365.
- Familiar in Office 365 including Outlook Word Excel PowerPoint Teams SharePoint and OneDrive.
- Troubleshoot and resolve issues related to Office 365 functionality configuration and usage.
- Familiar in unified endpoint management solutions including Intune ManageEngine Ivanti or SCCM.
- Experience in supporting Windows 10 & 11 administration and security patch.
- Hands-on experience in Microsoft/Office 365 administration including Active Directory Entra ID (formerly known as Azure Active Directory) Exchange Online SharePoint Online Teams Security & Compliance and etc.
- Experience technical background in endpoint detection and response solutions include Defender or CrowdStrike.
- Have strong technical background in designing developing and implementing new digital workplace solutions that align with IT strategy.
- Create and manage project timelines for all digital workplace solutions.
- Assist evaluations for designing digital workplace solutions for supporting global implementation.
- Embrace DKSHs culture elements Our purpose Our values & Our People DNA.
- Execute process improvements and development of policies procedures and tools to optimize overall use of resources.
- Ensure services provided adhere to service level agreement.
- Build strong working partnerships with Regional / Country IT teams business stakeholders and users.
- Communicate user needs priorities and customer satisfaction.
- Collaborate with IT Infrastructure & IT Security team to perform regular review and update hardening standards for various operating systems and platforms.
- Provide knowledge sharing to other Digital Workplace personnel.
- Review and assess platform security compliance to hardening standards.
- Strong ability to analyze and present data to support product & delivery decisions as required.
- Flexible on-call rotations to ensure 24/7 security escalation coverage.
- Perform or coordinate the security incident handling documentation root cause analysis troubleshooting and post-Incident reports
Job Requirement:
- Familiar in numeracy and quantitative analysis skills.
- Sense of ownership and pro-activeness in identify improve and optimize processes and mitigating gaps.
- Demonstrate fluency in local language and English both written and verbal communication skills.
- Strong ability to work independently and cooperate with diverse teams in multiple stakeholders.
- Experience in planning & managing IT Infrastructure budget.
Qualifications:
- Professional degree in Computer Science Information Technology or equivalent.
- At least 4-6years of working experience in IT infrastructure.
- Excellent leadership strategic thinking problem-solving abilities and team management skills.
- Strong communication and interpersonal skills with ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
- Keep abreast of the latest technologies and technological opportunities.
Required Experience:
Senior IC
Employment Type
Full Time
