Senior Specialist - BPO
Senior Specialist - BPO
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB PURPOSE
Administer project management processes and activities in deployment projects that are included in the BPO roadmap in close cooperation with the project manager.
KEY AREAS OF RESPONSIBILITY
Gather information and data to support excellent business analysis services.
Support the analysis an organization or business domain and document its business processes and/ or systems assessing the business model or its integration with technology.
Ensuring user community within project scope are engaged and mobilized.
Assisting with execution of gap analysis identifying project requirements and follow-up until completion
Coordination of testing and follow up.
Supporting with knowledge transfer training and documentation creation (Job Aids)
Data gathering & analysis.
Assisting with implementation of support model KEY PERFORMANCE INDICATORS
Stakeholder satisfaction incl. Project Manager Process Owner project member end users and project board members
Quality of documentation that is required in the project. Scope- requirement- analysis- training-documentation user manuals.
Realized benefits compared to the expectations.
Time to gather requirements and specify the solutions.
Amount of issues and rework in the project. REQUIRED COMPETENCIES
Ambassador of our DHL behaviors code of conduct and competencies
Results oriented: Providing optimal support to ensure projects programs and portfolios achieve the best possible results in the most efficient way
Self-motivated and highly organized with a high level of attention to detail
Energetic enthusiastic team player
Able to manage deadlines.
Big picture thinking able to understand implications and mitigate complications.
Can handle stress and works well under pressure.
Flexible and adaptable
Analytical: Ability to get a complete overview of the project program and portfolio with the ability to distinguish between various projects and processes within these elements
Assertive: Ability to actively participate in tactical discussions with stakeholders and challenge the effective status quo in a constructive manner
Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.
Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand.
Proficient in written and spoken communication (English and preferably one additional language)
High level of integrity and discretion in handling confidential information
Strong presentational interpersonal and intercultural skills
EXPERIENCE EDUCATION AND TRAINING PREREQUISITES
Vocational Specialized Technical certification or equivalent ideally in a related field (such as Finance IT or business)
Solid Finance process knowledge (OTC FA area)
Beneficial to possess experience/ certifications in:
o Project Management Business Analysis
o First-choice / LEAN / Six Sigma
Analytical skills able to think and act with a cross-organizational and cross-process approach.
Excellent communication and presentational skills
Minimum of 2 years working experience in a supporting capacity for Project Management Business Analysis and/ or Stakeholder Management type of role
Beneficial to have a digital mindset with experience in automated Project Management solutions.
Required Experience:
Senior IC
Employment Type
Full-Time
