Digital Services Specialist Coordinator

Founded in 1910 KONE is a global leader that provides elevators escalators and automatic building doors as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our worlds cities better places to live by providing innovative solutions that help make peoples journeys safe convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes Corporate Knights for clean capitalism and others.

Are you ready to make your next career move tojoin our team as our Digital Services Specialist Coordinator for KONE Mexico based in Mexico City

Do you have a Bachelors degree in Engineering or a related field

Are you comfortable traveling across the frontline and adapting to different environments

Do you have a flexible mindset and a strong customer service orientation

Are you fluent in both the local language and English

Do you have experience working with digital solutions or services

Are you confident using IT tools and interested in staying up to date with new technologies

Do you have strong communication and interpersonal skills to engage with both technical and non-technical stakeholders

Can you explain complex technical concepts in a simple user-friendly way

Are you able to think from the end users perspective and anticipate their needs

Are you familiar with digital systems cybersecurity and emerging technologies

Do you enjoy learning independently and keeping up with innovations in digital tools

Do you have experience or interest in project management and change management processes

Are you genuinely interested in improving processes methods and tools within your area of expertise

If you answered a resounding YES to these questions then we have an amazing opportunity for you!

As our Digital Services Specialist Coordinator you will play a critical role in strengthening the deployment support and continuous improvement of KONEs digital solutions across the frontline. You will serve as a subject matter expert ensuring that both our internal teams and customers experience the full value and reliability of our digital services.

In this role youll act as the first point of contact for digital solution issues coordinating and troubleshooting problems in close collaboration with local global and partner teams. Youll be responsible for the full lifecycle of issue resolutionfrom initial evaluation and escalation to knowledge sharing and documentationensuring timely responses in line with service level agreements (SLAs).

Youll work closely with Maintenance Sales THD CS&A and Field Operations teams to coach and support customer onboarding and digital solution complex cases you may participate directly in customer onboarding and training making sure administrator profiles and system configurations are properly set up and maintained.

As a key enabler of digital competence youll collaborate with Learning & Development to identify training needs provide guidance on training materials and deliver Train-the-Trainer sessions that build local capability for commissioning configuration and usage of KONE digital services. Youll also communicate updates on product releases and new features to ensure operational readiness.

Your contribution extends to change management helping drive KONEs digital transformation by actively promoting digital services within sales and operations participating in Digital Champion and APF communities and collecting user feedback to improve service usability and performance. Youll also support localization efforts provide technical data for global rollouts and contribute to the evolution of online support tools and documentation.

Ultimately youll be a key advocate for customer-centric innovationensuring that KONEs digital services are not only functional and reliable but also aligned with the evolving needs of users and local market requirements.

This position is essential in building the next generation of highly skilled safety-minded field professionals at KONE. If you are passionate about technology education and continuous improvementand thrive in a collaborative high-impact environment.

We have the courage to hire great people from a wide variety of backgrounds not just because its the right thing to do but because we believe diversity drives innovation:

We value your authentic self

Diversity equity and inclusion is embedded in our strategy and values

Collaborative creative and supportive work environment

Passionate about safety quality and innovation

We care about the communities where we live and work

Just some of our many benefits include:

Competitive salary

Opportunities to learn and grow

Comprehensive health and wellness plans for the entire family

More benefits than required by law

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

*Beware of Recruitment Scams*

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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