Reverse Logistics and Refurbishment Coordinator
Reverse Logistics and Refurbishment Coordinator
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1 Vacancy
Job Description
About Us
SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3600 associates the companys products are sold at key retailers online and offline and through distributors around the world.
Position Overview:
The Reverse Logistics and Refurbishment Coordinator oversees the process of receiving inspection screening and testing of products that are returned by customers as well at product disposition. The Reverse Logistics and Refurbishment Coordinator will collaborate with the Supply Chain Manager to oversee the creation and set-up of internal and/or 3rd party reverse logistics and refurbishment program as and when required. They are responsible for coordinating the routing tracking and inspection of returned items. They will also ensure that all return policies are followed and that customers receive refunds or replacements and per company policy. Additionally they will work closely with the Supply Chain Manager to establish and monitor key performance indicators (KPIs) for the reverse logistics and refurbishment process. Maintaining records and reporting for logistics and screening operations as well as monitoring the quality and performance attainment of our 3PL partners will be a key focus of this role. The coordinator must be focused on speed-to-process speed-to-disposition quality and accuracy.Fluent in English and Spanish.
Duties and Responsibilities:
- Implement returns and refurbishment management policies and procedures in coordination with company standards to improve efficiency and customer satisfaction.
- Set-up internal and/or 3rd party reverse logistics and refurbishment program as and when required.
- Analyze and identify trends in customer returns to identify potential issues and implement corrective actions.
- Monitor and ensure compliance with all regulatory requirements related to our products and their applicability to reverse logistics and refurbishment.
- Oversee relationships with vendors and service providers to ensure cost-effective solutions and improve service quality.
- Lead projects and initiatives to optimize reverse logistics and refurbishment processes and reduce costs.
- Generate reports for management on reverse logistics activities including return rates per SKU turnaround time and cost analysis.
- Monitor KPIs drive performance and cost management with vendors and 3rd party vendors.
- Maintain technical proficiency with relevant software and technology used in reverse logistics.
- Stay current on industry and governmental regulations.
Attributes and Skills:
- Supply chain management.
- Vendor/supplier management.
- Data analysis.
- Critical thinking.
- Communication skills.
- Problem-solving.
- Process optimization.
- Project management.
- Cross-functional collaboration.
- Proficient in the Microsoft Office suite of applications.
- Creative and innovative mindset.
- Commitment to delivering high-quality results.
- Ability to work independently and meet deadlines.
- Interpersonal skills and ability to interact at all levels both internally and externally.
- Customer service oriented with a focus on meeting/exceeding customer expectations.
Education and Experience:
- Bachelors degree in supply chain management industrial engineering logistics business or a related field.
- 3-5 years of experience in reverse logistics.
- Experience in product flow inventory management audit qualify control is a plus.
- In-depth knowledge of reverse logistics processes flow and techniques.
- Familiarity with applicable industry and governmental regulations.
Location: Mexico City- Santa Fe Region
Hybrid: 3 days a week in office
Our Culture
At SharkNinja we dont just raise the barwe push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible push boundaries and deliver results that others only dream of. If you thrive on breaking out of your swim lane youll be right at home.
What We Offer
We offer competitive health insurance retirement plans paid time off employee stock purchase options wellness programs SharkNinja product discounts and more.We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining whats possible. When you join youre not just part of a companyyoure part of an outrageously extraordinary community. Together we wont just launch productswell disrupt entire markets.
At SharkNinja Diversity Equity and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. We support ALL associates in bringing their authentic selves to work making an impact and having the opportunity for career acceleration. With help from our leadership associates and our community we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
Required Experience:
IC
Employment Type
Full Time
