Renewal Management, Senior Specialist
Renewal Management, Senior Specialist
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-08-2025
Job Description
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Renewal Management Senior Specialist
Why We Have This Role
The mission of the Customer Operations organization is to help our customers both internal and external deliver extraordinary business team is responsible for renewing and billing our current customer base activities that directly drive cash flow for the business. The Renewal Specialist does this by contacting customers to discuss their renewal needs negotiating renewal terms and conditions preparing renewal quotes and contracts working with the Sales and Customer Success teams to identify and close renewal opportunities and developing strategies to improve renewal rates.
How Youll Find Success
Youll know youre doing a great job in this role when:
- You provide a great customer experience to help ensure that each client is invoiced on time driving cash flow for the business
- You attain a high bill rate and help the rest of the Renewals Management maintain our high standard of excellence
- You work closely with Sales to successfully strategize through sometimes difficult client situations and negotiations to help the company hit its renewal rate targets
- You prioritize the highest value add activities to hit your personal and team quarterly billings targets
We are looking for candidates to help us not only get things done in the current process but also to improve processes to make our entire company continuously more fact you will have the opportunity to become a subject matter expert in a key process and work to improve it.
How Youll Grow
- Commercial Skills: As a Renewals Specialist you will develop a commercial skill-set that includes processing high value renewals sending quotes analyzing data and negotiating with customers.
- Cross-Functional Collaboration: Working closely with other departments you will develop valuable cross-functional skills gain a holistic understanding of the business and learn from experts in various areas paving the way for career growth.
- Developing a Bias for Action: Youll learn how to prioritize the needs of your stakeholders and take prompt proactive steps to drive success and satisfaction
- Work collaboratively with key stakeholders across Qualtrics to drive positive business outcomes for the business.
Things Youll Do
- Retain and expand client subscriptions the lifeblood of the SaaS business model.
- Drive the renewal process forward in partnership with our internal customer facing teams including Sales and Customer Success.
- Engage in projects to improve our internal processes and ensure a successful and seamless end-to-end renewal experience for our customers.
- Create a great customer experience by providing timely and thoughtful communications in every client interaction.
- Delight our clients with an excellent renewal experience.
- Manage a book of strategic renewal subscriptions.
What Were Looking For On Your Resume
- 2-4 years of experience in SaaS commercial strategy consulting customer service operations technology sales customer success or an equivalent field would be beneficial
- Strong prioritization skills with the ability to be proactive
- Proficient written and verbal English communication
- Desire to improve processes and work through ambiguity
- Interest in the technology industry
What You Should Know About This Team
- We have each others backs. We win together.
- Our team meetings are designed to foster community and connection.
- This team gives high exposure to essential business functions and sharpens a broad spectrum of skills in each member.
- We foster a culture of open communication innovation and knowledge sharing.
Our Teams Favorite Perks and Benefits
- Competitive salary performance bonuses and savings investment account.
- Quarterly reimbursement for wellness activities including gym memberships spa massages workout equipment meditation apps and much more.
- Monthly allowance for meals telework and groceries.
- Experience bonus to be used for an Experience of your choosing every year.
- Amazing QGroup Communities; MOSAIQ Green Team Qualtrics Pride Q&Able Qualtrics Salute and Womens Leadership Development which exist as places for support allyship and advocacy.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act Equal Opportunity Employment Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
Not finding a role thats the right fit for now Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events behind the scenes stories from the team interview tips hot jobs and more. No spam - we promise! Youll hear from us two times a month max with fresh totally tailored info - so be sure to stay connected as you explore your best role and company fit.
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
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