Dir-CEC Operations
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Director of CEC Operations oversees the strategic and day-to-day management of the Marriott Customer Engagement Center ensuring operational efficiency high service levels and alignment with brand standards. This role is responsible for leading teams improving processes and driving performance through key performance indicators (KPIs) specific to a call center environmentsuch as service level average handling time conversion rates and customer satisfaction. Success in this position depends on the ability to balance technology people management and data-driven decision-making to deliver exceptional guest experiences and achieve business objectives.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by o ... View more
