E-Commerce Senior Executive
E-Commerce Senior Executive
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Job Description
About Us
Dyson is a global technology company with engineering research development manufacturing and testing operations in Singapore the UK Malaysia Mexico China and the Philippines. Having started in a coach house in the UK Dyson has consistently grown since it was established in 1993. Today it has a global headquarters in Singapore and a technology campus in the UK spanning over 700 acres in Malmesbury and Hullavington.
Dyson remains family-owned and employs 14000 people globally including a 6500 strong engineering team. It sells products in 85 markets in over 425 Dyson direct retail stores around the world including a Dyson Virtual Reality Demo Store.
About the Role
PURPOSE OF POSITION:
Drive growth of the Dyson direct business by optimizing the shopper journey on our e-commerce site. This includes analyzing and improving website metrics such as conversion rate time on site and bounce rate through strategic and tactical enhancements.
MAIN ACCOUNTABILITIES:
Product Launches
Ensure timely receipt of assets and approval for Japan-specific changes by liaising with the Group assets team in the UK.
Collaborate with Ecommerce Digital Advertising and Brand/Category teams to plan and implement new product launches.
Enter product details in Hybris and request asset creation or fixes from the local creative hub to develop content tailored to Japanese customers.
Oversee scheduling to ensure on-time launches with optimal page implementation.
Design wireframes to showcase new products and brief content admins as needed.
Review implemented content and post-launch monitor key metrics to drive improvements.
Website Maintenance & Digital Campaigns
Localize web content from Group and ensure alignment with campaign needs.
Develop and optimize landing pages for different audiences tracking conversions with support from Ecommerce Analytics and Brand teams.
Troubleshoot broken links and image issues and test website accessibility across devices.
Partner with Sales & Campaign Managers to implement campaign content and review related Hybris/SAP CRM settings.
UI/UX Optimization
Lead planning and implementation of site enhancements to improve ecommerce performance.
Create wireframes storyboards and user flows for improved customer engagement.
Monitor website KPIs and develop strategies for ongoing optimization.
Work with creative teams and external resources to maximize content quality.
Ensure proper approvals from all stakeholders for new initiatives.
Site Merchandising & Insights
Collaborate with Group and Analytics teams to refine merchandising plans based on data-driven insights.
Interpret test results and drive continuous improvement.
System Updates & Improvements
Coordinate with Group digital teams on scheduling and prioritization of system updates.
Test website performance before and after updates in collaboration with Ecommerce and digital teams.
Incident Management
Identify and report system implementation issues through the IT portal and work with IT/Digital teams to resolve them including participating in testing as needed.
Outsourced Team Management
Oversee outsourced content teams managing workload distribution and ensuring quality control.
About You
Skills & Competencies
2-3 years of experience in e-commerce business
Experience in website content strategy
Basic knowledge of HTML and CSS
Strong analytical and creative skills especially in website development
English / Intermediate level
Japanese / Fluent level
Proactive self-motivated and able to take initiative
Excellent written and verbal communication skills
Highly detail-oriented and process-driven
Strong organizational planning and problem-solving abilities
Ability to manage multiple stakeholders and achieve consensus
Comfortable working both independently and as part of a team
Adaptable to diverse working environments and teams
#LI-DS1
Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.
Required Experience:
Senior IC
Employment Type
Full Time
