Senior Account Executive - Customer Experience

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.

Senior Solution Sales Executive

Responsible for selling a specific set of SAP Customer Experience products and solutions and certain related partner solution(s) typically within a line of business or buying center (CRO/CMO/CSO). Responsible for building and maintaining relationships with SAPs customers prospective customers partners -- and for maintaining customer satisfaction. Identifies opportunities and generates demand where SAPs capabilities in the respective set of SAP Customer Experience products/solutions addresses a customers business need. Supports efforts to ensure solutions are adopted and value is realized. Responsible for the continuity and expansion of the customers ongoing business with SAP. Focused on named existing and/or prospective accounts. Maintains customer relationship and influences customers requirements specification.

Accountability

• responsible for delivery of outcome of assigned Territory/Oppotunities or areas of responsibility
• internally recognized senior on complex technical and business matters
• works on large complex activities using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions
• collaborates in devising long-term concepts
• may include team lead or supervisory responsibilities

Complexity

• contributes independently resolves complex issues in own specialist area (e.g. cross-functional or cross-country Territory/Oppotunities)
• works independently on topics while setting priorities having sole responsibility
• provides regular Territory/Oppotunities status and updates
• decisions/solutions can enhance essentially current and future design and strategy
• enhance complex systems & processes

Experience

• advanced technical or business skills and special knowledge in one / several areas. (especially business knowledge for Sales/Marketing/e-Commerce/Service).
• individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations
• typically several years experience with increasing amount of responsibility

Communication

• builds and maintains partnerships with internal and external customers and partners
• experience for customer executive communication and building relationship with them.
• contributes actively to build common ground for cooperation
• communicates clear and conveying processes & policies in a way that others can understand
• communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers

Key Responsibilities & Tasks

Role Purpose

To drive cloud revenue growth by aligning customer needs with SAP Customer Experience solutions providing domain expertise and articulating value to achieve customer outcomes. The role supports renewals and expansions fostering long-term customer relationships and successful solution adoption.

Key Responsibilities

include but not limited to:

• Understand customer business goals and desired outcomes aligning solutions to customer needs
• Partner with account owners and involved Partners to position value through solution-specific sales motions
• Build a healthy pipeline aligned with customer needs leveraging Partners to drive booking retention and expansion
• Orchestrate and bring domain expertise to support key sales motions aligning customer expectations between license sales and Partner services
• Articulate the expected value to customers securing paths to future success and ensuring ongoing success to realize customer lifetime value.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 431988 Work Area: Sales Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.