AS, P3, Workpl Ops & Supp Mgr : Job Level - AS

Workforce Services - IT Service Manager Tokyo

About the Company
Morgan Stanley is a leading global financial services Firm providing a wide range of investment banking securities investment management and wealth management services. The Firms employees serve clients worldwide including corporations governments and individuals from more than 747 offices in 42 countries. As a market leader the talent and passion of our people is critical to our success. Together we share a common set of values rooted in integrity excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn to achieve and grow. A philosophy that balances personal lifestyles perspectives and needs is an important part of our culture.
Job Details
Morgan Stanley seeks individuals from different backgrounds and experiences as we strongly believe diversity is an opportunity for leading with exceptional ideas. Across all roles we seek candidates who value honesty character and diversity to foster an inclusive work environment where all employees feel a sense of belonging and can partner with colleagues to deliver the best of the Firm to our clients. Professional development is supported through open and honest 360 feedback career conversations training opportunities and mentoring / coaching.
Position description
IT Service Manager (SM) is responsible to maintain stability service and ensuring the availability of technology systems for the user environment. This includes businesses from Administration Operations Finance Legal & Compliance Risk Management Internal Audit Human Resources and Technology. Operationally the SM will need to provide support manage projects procurement training and communication pertaining to the users technology environment. Given the breadth of support of business areas the SM is required to be able to multi-task across business units.
The SM will manage a team that includes FTEs (full-time employees) and consultants. The SM will oversee FTE hiring training and mentoring and working with the Service Delivery Manager of the service provider vendor to maintain the service quality and performance of the consultant group.
As a member of Workplace Support Services team you will need to work across all functions within Morgan Stanley on various projects and initiatives representing your business units interests and conversely acting as an IT liaison back to the business. Duties and responsibilities include:
Service Management
Act as a liaison between the Business Unit and other IT teams / vendors
Project management and execution of specific projects
Proactively look for innovative and creative ideas
Work closely with global counterparts on projects & initiatives
Update support documentation

People Management
Foster a spirit of teamwork and unity among department members
Provide oversight and direction to the employees in accordance with the organizations policies and procedures
Coach mentor and develop staff including overseeing new employee onboarding and providing career development planning and opportunities
Empower employees to take responsibility for their jobs and goals
Maintain transparent communication. Appropriately communicate organization information through department meetings one-on-one meetings and appropriate email IM (Instant Messaging) and regular interpersonal communication
Incident Management
Outage / Event management - Understanding the BU impact and communicating with corresponding parties
Perform impact analysis for business and IT events
Engagement with other technology silos for escalation of unresolved problems
Problem Management
Maintain a stable desktop environment
Perform root cause analysis for recurring issues and implement remediation/solution
Utilize tools and programs to identify issues
Risk & Regulatory
Act as an emergency contact point in case of emergency situations
Assist with risk/audit/inspection related work
Explore ways to identify review assess risks in the environment

Skills Required:
Strong people management and interpersonal skills
Business level verbal and written communication skills (both English and Japanese)
Proven track record in managing support operations
Strong client relationship management
Strong leadership to motivate staff influence change and drive technology solutions
Strong analytical and problem-solving skills
Able to work independently self-motivated but a strong team player
Strong sense of commitment and ownership
Project management
Multitask and ability to prioritize tasks
Able to operate effectively in stressful environments
Strong knowledge of the Windows OS computer hardware and the technologies that surround them

Equal Opportunity Statement
At Morgan Stanley diversity is an opportunity-for clients employees and firm. By valuing diverse perspectives we can better serve our clients while we help employees achieve their professional objectives. A corporate culture that is open and inclusive is fundamental to our role as a global leader constantly striving for excellence in all that we P. Gorman

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave) veteran status genetic information or any other characteristic protected by law.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

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Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds talents perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting developing and advancing individuals based on their skills and talents.