[IT]Network Solutions Engineer

RequiredMinimum Education: BachelorsDegree or equivalent experience

Good technicalknowledge and experience with two or more of the following infrastructurecomponents: SDN SDWAN DHCP/DNS WAN/LAN topologies and services WLAN MPLS IPmanagement tools network management applications Internet IPT QOSEIGRP/BGP unified communications multimedia/VoIP solutions SIP and contactcenter technology

Knowledgeand/or Certification on Cisco data networking products and IOS firewalls loadbalancing technology and/or contact center and unified communication solutions

Familiar withCloud Solutions such as Azure AWS

Provenexperience in managing outcomes in an IT infrastructure environment

Experiencetranslating business requirements into technical network solutions

Experience innetwork and infrastructure planning and development

Experience managingtechnically complex telecommunication deployments and projects

Excellent written and oralcommunication skills

Excellent interpersonalskills and ability to communicate effectively

Strong customer service focus

Willingness to work someunsociable hours weekends and evenings to support implementations

Reliable result oriented and analyticalperson who always takes accountability/responsibility

Can work under pressure and manage stressfulsituations confidently & effectively

Essential to have a positive attitude bebusiness-focused customer & service minded

A team player who is also self-motivated andcan investigate and drive issues independently

Possess strong communication (bi-lingual inEnglish and Japanese) and interpersonal skills to interact effectively withother services end-users and management

Strong documenting and technical writing skills

The role of Lead Network Solutioning is ownershipmanagement and delivery of network infrastructure requests throughout theirlifecycle. The scope covers all aspects of Voice and Data networking includingtraditional Data requests UCC IPT Contact Centers Telepresence and Wi-Fiand may include involvement in critical global requests in addition toregionally specific. The role is responsible for understanding and addressingbusiness requirements building solutions which comply with J&J standardsand working with in-house resources capacity teams outsourced teams andvendors to ensure cost-effective and on-time delivery of solutions that meet businesspartners requirements. The role will also be responsible for effective communicationwith business partners and stakeholders. When required the role may becomeinvolved with operational support related to the delivered solution.

Major Duties & Responsibilities

Approximate Percentage of Time

Tasks/Duties/Responsibilities

35%

Conduct network solution requirements gathering and develop options and alternatives

Provide pre-project consulting to the business and recommend network solutions to solve business problems. Work with IT and business to define requirements for current project needs. Develop solutions compliant with J&J architectural standards and work with Global Engineering team to design non-standard solutions when required.

30%

Build solutions and implementation plans utilizing the appropriate internal and external resources (Ordering & Quoting team; Change Management team; Implementation Planner Capacity team; vendor resources) and ensuring full involvement of business partners and communication to all stakeholders.

25%

Ensure flawless execution of implementation plan in conjunction with vendors and resource -ordinate service introduction hypercare documentation operational handover and if necessary provide support for operational issues.

10%

Provide regional and global support for request management process; representing region to develop global standards processes and best practices for Networking; acting as an escalation point for specific projects.

OtherDuties

Involvement in vendor selection and governanceprocesses

Backup and supportroles and functions in the Network team to ensure delivery of consistentcustomer service

KeyWorking Relationships

Internal

Business Units Internal Global Network Services organization; Project Management Organization

External

Vendors capacity teams/contractors; outsourced engineering resources