Desktop Support Engineer, Newbridge, Co. Kildare
Desktop Support Engineer, Newbridge, Co. Kildare
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Job Description
Job Description:
Main responsibilities:
We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer with a genuine interest in solving IT issues to support our client based in designated site location.
The successful candidate should be technically competent possess good communication skills be ready to learn & thrive in a fast-paced regulated environment.
The successful candidate will support desktops and connected devices in office areas as well as support various pieces of infrastructure including network printers & network hardware & server hardware in a Hands & Eyes manner.
The role is based on site at Newbridge Co Kildare.
Responsibilities:
- Working on behalf of DXC Technology.
- Providing wide ranging Deskside support to end users in office environments
- Work to resolve issues accurately and efficiently within set targets and in a professional manner
- Maintain a dedicated commitment to service quality & customer experience
- Take ownership of tickets escalated from the service desk & other teams handling them appropriately
- Work comfortably on your own identifying and prioritising incidents requests & escalations accordingly
- Work well within the client environment
- Ensure that all activity is accurately documented and recorded in line with ITIL practises
- Contribute to the creation and up-keep of Knowledge Base Articles
- Be comfortable working in a highly regulated environment adhering to local and global policies
- Work healthily and safely in accordance with DXC training and policies
- Adhere to all IT Asset Management procedures & policies
- Build and deploy PCs patch network points troubleshoot printer problems support standard software packages and other general IT tasks
- Be prepared to engage with ad-hoc tasks with a best effort and positive attitude
- Work comfortably in comms areas and data centres providing Hands and Eyes support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams
- Be ready and willing to learn new skills and procedures growing and provide greater support for colleagues and clients
Essential Qualifications
- Ready to learn and face new challenges
- Excellent written and verbal communication skills
- Ability to work independently and as part of a small team
- Ability to work well with global teams
- Experience of working in Desktop support role (3yrs)
- Tested software and hardware troubleshooting skills
- Experience of supporting Windows 10
- Experience of supporting Microsoft Office suites including Office 365
- Experiencing working in a highly regulated / ITIL environment with appropriate service / ticketing systems
- Proficiency with Network Infrastructure e.g. switches routers APs patching network architecture knowledge
- Server Hardware support experiencing (racking & providing Hands & Eyes support)
- Printer hardware knowledge
- Willingness to support essential out of hours work when required
Desirable skills
- ITIL knowledge
- Experience supporting legacy Windows operating systems
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
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Employment Type
Full-Time
