Regional IT Helpdesk Analyst
Regional IT Helpdesk Analyst
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Job Description
Are you inspired by whats next So are we.
When you join the Albemarle team you contribute to a better tomorrow. You will play a role in powering many of the worlds largest and most critical industries from energy and communications to transportation and electronics. We are putting innovation to work to improve peoples lives and we want YOU to be a part of it.
Job Description
Albemarle is seeking an Regional IT Helpdesk Analyst to join our team based at Budapest. The successful applicant will be responsible for the daily coordination and implementation of IT tasks to support the wider Budapest team and multiple Albemarle locations across the EMEA region.
The Regional IT Helpdesk Analyst will be the first point of contact for all things IT. This will require both a technical and customer service-based approach. The applicant should have refined organizational planning and prioritization skills and able to work collaboratively in a team environment.
Your role as part of the IT team and reporting directly to the Global Service Desk Manager is essential to the on-going IT support to the Albemarle team. The role is hybrid with office presence at our site.
KEY JOB RESPONSIBILITIES
Assist wider EMEA IT team as a member of a newly introduced regional IT helpdesk team directly supporting Albemarles userbase in the entire EMEA region (1500 users)
Serve as first point of contact manage first call resolution of incoming IT incidents and tasks escalate towards next point of contact where appropriate and manage service outage procedures using the Service Now ticketing platform
Troubleshoot system and application problems
Interact with other multiple departments of Albemarle
Security focused assist with the deployment of any patches hotfixes on infrastructure as prescribed by the Global Infrastructure group
Printer and MFD (multi-functional device) support to include basic troubleshooting and queue management
Basic PBX support to include troubleshooting adds moves and changes
Provide support for video conferencing and collaboration tools such as Microsoft Teams
Be aware of and stay current with leading practices for IT through research networking prototyping and education
Perform other duties as assigned
REQUIREMENTS
Bachelors Degree in IT highly regarded
Industry Certifications (Microsoft Cisco ITIL CompTIA) highly regarded
2 years of experience in a similar role
Ability to operate effectively within a team environment
Customer service focus and excellent troubleshooting skills
Experience with Service Now or FreshService ticketing system is an advantage
Experience with Microsoft SharePoint 365 and Azure platform is an advantage
Excellent communication and documentation skills
Ability to communicate effectively in English ideally in Spanish or German in written and verbal form
Demonstrated experience in supporting Windows server and workstation environments
Experience with Virtualization technologies (VMWare or similar) advantageous
Experience with Networking Technologies (Cisco Meraki or similar) advantageous
Experience with Enterprise Software Systems (ServiceNow Microsoft Teams) advantageous
Experience with Collaboration Hardware and Software Systems (Crestron Poly) advantageous
Familiarity with OT/PCS systems (PLC hardware) advantageous but not essential
Benefits of Joining Albemarle
Competitive compensation
Comprehensive benefits package
A diverse array of resources to support you professionally and personally.
Choose to unlock your full POTENTIAL. Apply today.
Required Experience:
IC
Employment Type
Full-Time
