Senior IT Business Analyst
Senior IT Business Analyst
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Job Description
The successful candidate will play a pivotal role in theeMPF project contributing to bothlarge-scale data migrationand the development of anew pension system. This initiative involves migrating extensive datasets to the eMPF platform and designing a modern feature-rich system tailored to the evolving needs of our pension business. A key focus will be on enhancing thedigital servicing landscape including the development ofmobile-friendly interfacesto deliver an improved and seamless user experience.
Position Responsibilities:
- Collaborate with various departments to review and analyze business requests ensuring alignment with company priorities and strategic objectives.
- Translate business needs into clear and concise user requirement documents functional specifications and visual mock-ups for proposed IT solutions.
- Conduct impact assessments and recommend cost-effective scalable solutions that support business growth and operational efficiency.
- Facilitate discussions and build consensus among stakeholders business partners and IT development teams to ensure shared understanding and alignment.
- Lead and participate in all phases of project planning and execution while tracking requirements deliverables and testing progress.
- Serve as a subject matter expert (SME) for internal business systems promoting best practices and continuous improvement.
- Deliver effective system training and support to business users ensuring smooth adoption and optimal usage of new tools and features.
- Define test strategies develop test plans and manage testing teams to ensure solutions meet business objectives and quality standards.
- Take ownership of system and project-related issues driving root cause analysis and resolution in a timely manner.
- Design and generate reports to meet business and regulatory requirements perform data analysis and ensure data integrity.
- Mentor and coach junior team members fostering the development of their business analysis skills and professional growth.
Required Qualifications:
- Degree holder in information systems business administration or related discipline.
- At least 8 years of experiences business analysis ideally in pensions insurance or financial services
- Familiarity with MPF regulations and experience in Mandatory Provident Funds application development is a strong advantage
- Well organized and attentive to details flexible with working hours
- Good analytical and problem-solving skills and disciplined with project scheduling
- Self-initiated and have a strong drive to learn
- Good understanding in SQL and experience in APIs
- Experience with Agile methodologies Jira and Confluence is essential
- Able to clearly articulate business processes and ideas verbally and in written English
- Experience and knowledge in complicate testing execution and support
- Experience in leading junior team members and groom them to work independently
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Senior IC
Employment Type
Full-Time
