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You will be updated with latest job alerts via emailJoin our journey to create a new experience for The National Lottery and help us to power change for the greater good.
We are Allwyn UK part of the Allwyn Entertainment Group a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic Austria Greece Cyprus & Italy.
While the main contribution of The National Lottery to society is through the funds to good causes at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime largescale transformation journey by creating a National Lottery that delivers more money to good causes.
Well talk a bit more about us further down the page but for now lets talk about the role and who were looking for
A bit about the role
We are currently recruiting for the position Responsible Play Advisor. This is an important role as it is critical in helping to achieve our ambition of making The National Lottery the safest place to play by promoting responsible play and delivering our targeted participant protection interventions programme..
Department & Team Description
The Customer & Retail Care department provides end-to-end support at agreed customer service and Gambling Commission standards to all players and retail customers
The responsible play team located within our Customer and Retail Care dept are responsible for managing inbound and outbound calls and webchats from players identified as potentially at-risk by our online behavioural analytics model.
What youll be doing
What experience were looking for
About us:
Weve developed ground-breaking technologies built player protection frameworks and have a proven track record of making lotteries better.
If you need any assistance or adjustments to this job description or in the application process please contact a member of the talent team at and well be happy to help.
An inclusive reward offering with wellbeing at the centre
At Allwyn weve put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers.
Heres a list of some of the fantastic benefits we offer
Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues we continue to create a place of work where people feel rewarded and can succeed.
A place of belonging
We want to create one of the UKs most inclusive organisations where people can bring the best of themselves to do their best work every day for the benefit of good causes.
Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination harassment or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs the job requirements and the individual qualifications. Allwyn encourages applications from individuals regardless of age disability (visible or hidden) sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.
We are a Disability Confident Leader which means weve taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.
Required Experience:
Unclear Seniority
Advisor