Manager - Partner Management
Manager - Partner Management
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is not a sales or account management role its an operational leadership position with high visibility and impact. You will build scalable support processes lead a global team and act as the operational voice of our partners ensuring issues are solved feedback flows and performance improves.
What Youll Do:
- Lead the global GH Partner Support function responsible for all inbound support from our event partners across verticals (permanent attractions immersive experiences exhibitions etc.)
- Define and implement a tiered multilingual support model (Tier 1 Tier 2 After Hours)
- Own the design and rollout of Zendesk-based workflows macros triggers and routing for optimal efficiency
- Hire coach and scale a distributed support team (representatives specialists QA trainers supervisors)
- Define KPIs (CSAT FCR SLA resolution time) and establish a performance monitoring system
- Align with Partner Management Product and Ops to escalate and resolve structural issues
- Represent partner support in strategic forums and cross-team initiatives
- Drive a culture of continuous improvement automation and knowledge-sharing (KCS methodology)
Benefits & perks
- Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Health insurance
- Home-office friendly
- Responsibility from day one and professional and personal growth
- Great work environment with a young international team of talented people to work with!
Required Experience:
Manager
Employment Type
Full Time
