HR Service Delivery Manager - External Workforce
HR Service Delivery Manager - External Workforce
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.
This is a fantastic opportunity to join a fast-moving global team with the People & Culture this role you will manage the delivery of specialist HR services while driving operational excellence and working collaboratively across corporate functions to deliver on the goals that enable SAP to help the world run better.
About the Team:
Global organizations increasingly rely on many sources of talent beyond their traditional full-time employees this is known as the external workforce.External workers are a vital part of SAPs business. SAP recognises that a well-managed dynamic and flexible external workforce can strengthen our competitive edge.
The External Workforce Center (EWFC) partners with the business to engage a compliant external workforce that delivers on the business needs working with stakeholders across more than 70 countries and in all areas of the SAP business. The focus in all we do is to make the complex easy.
In addition to this EWFC is driving the transformation journey for External Workforce at SAP with a focus on the future of work total workforce management and total spend management.
About the Role:
In this role you will manage an international team that delivers HR services within SAP related to External Workforce topics. The team serves as a first point of contact for external workforce topics responding to queries through phone calls online tickets and emails from managers third party vendors and SAP colleagues.
The team works with managers and colleagues to understand their business challenges and objectives consulting on external workforce topics to ensure compliance and successful business outcomes. As the manager you must be able to both role model this consultative approach and empower the team to develop the skills to provide effective consultation to the business.
Core to the role is the coordination and supervision of the activities of the team setting priorities for the team to ensure task completion in alignment with SLAs & KPIs; coordinating work activities with other supervisors within the EWFC.
With a focus on service excellence you will mentor coach and coordinate of day-to-day activities of the team. You will always be looking for appropriate simplification standardization process optimization and continuous innovation; to achieve this you to work closely with a wide range of stakeholders outside of the People & Culture organisation.
Furthermore you will be responsible for supporting the implementation of the SAP People Agenda which covers also the Technical Roadmap and role modelling our Growth culture.
You will have the opportunity to be involved transformation projects connected to external workforce topics and support the change management essential for the success of these global transformation initiatives.
This role involves the handling of confidential data and using HR systems and tools.
Day to Day Tasks:
- Lead and Develop a High-Performing Team: Navigate a complex landscape of technical process and data challenges while adhering to stringent legal and internal standards.
- Ensure Operational Excellence: Plan and monitor resource needs to ensure stable operations manage onboarding processes and distribute workloads effectively to meet business objectives.
- Foster Team Growth: Regularly evaluate and discuss team members performanceproviding meaningful feedback to help them develop their full potential and talents.
- Strategic Visioning: Build and continuously evolve a holistic vision and strategy to achieve organizational and transformational goals
- Manage the overall scope of EWF processes tools and projects.
- Stakeholder Relationships: Build and maintain a strong professional network and partnerships with all stakeholders to ensure collaboration and alignment.
- Positive Brand Building: Enhance the reputation and brand of our P&C External Workforce center both internally and externally.
Previous experience of working with the external workforce is not essential you just need to have:
- Strong business and people leadership skills to guide change.
- Relevant working experience in people management in an international environment.
- Curious in your mindset and enjoy problem solving
- Able to multi-task Manage workloads and set priorities
- Comfortable in a fast-paced environment
- Interested in learning new technology
- Adaptable and able to embrace change
- Experience working within a customer-oriented environment
- Well balanced mix of innovative and operational execution capabilities with a proven track record in both areas.
- Passionate for People Development Service Excellence Compliance and data-driven decision making
- Strategic and conceptual thinking result-oriented analytical and critical-thinking skills
- Innovative mindset function agnostic end-to-end thinking can-do attitude
- Strong communication skills relationship building positive influencer
- Fluent in written and spoken English language
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 431752 Work Area: Human Resources Expected Travel: 0 - 10% Career Status: Management Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.
Employment Type
Full-Time
