Shangri-La Wuhan
Shangri-La Wuhan is conveniently located in the heart of the Hankou business and financial district and is only a short 35-minute drive from Wuhan Tianhe International Airport and a 15-minute drive from Hankou Railway hotel comprises398 guestrooms which include 22 elegantly appointed suites. For longer staying guests there are 45 fully serviced apartments with a choice of one or two bedrooms. Horizon Club rooms offer an enhanced level of service comfort and convenience for busy travellers.
DUTIES
- To ensure consistency in quality of service provided in all restaurants and bars meet the minimum standards of the hotel
- Walks all F&B front and back of the house areas on daily basis
- Notes any shortcomings in hardware and software and take appropriate actions
- Reviews service guidelines every 6 months and implement accordingly to maximise guest satisfaction
- Daily communication with the Executive Chef to ensure food prepared are of the agreed standards and consistent all the time
- To ensure consistency of quality taste presentation temperature of beverage served in all restaurants and bars (according to groups standard)
- Ensures maximum creativity in all wines cocktails and mocktails presentation
- Ensures that the Shangri-La FSMS Program is strictly implemented including the cleanliness of all restaurants and bars personal hygiene standards for all food handlers and monthly Hygiene Audits (Please refer to the SLIM web-site on Hygiene and Sanitation)
REQUIREMENTS
- Minimum 2 years experience in a similar capacity in an international class hotel6 years F&B management experience
- Motivator and self starter
- Displays initiative
- Commitment to professional values
- Team leader / builder
- Customer oriented / creative / open-minded
- Extrovert
- Acute attention to details
- Good and relationship building and diplomacy
The best choice you will ever make!
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Director