Customer Quality Engineer
Customer Quality Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
Quality ManagerAt ABB we help important industries outrun - leaner and cleaner.
Every person here makes that happen. By rethinking rewiring and improving we combine the worlds best minds and technologies to elevate performance to a whole new level.
Your Role and Responsibilities
Ensures the professional resolution of post-sale customer complaints/disputes/ requests in coordination with Sales Operations and other internal and/or external teams.
Perform quick/professional response/communication with customer within target time line all through the case resolutions. Escalate timely to avoid issue pending some there without progressing
For each complaints take lead the RCA analysis with cross function support and provide professional 8D report or statements to customer after case close.
Bring customer voice to internal functions to raise awareness of customer centric quality culture. Improve customer satisfactory onto after sales support through right strategy and cross team collaboration in an efficient/professional way.
What it takes to Run what runs the world
A Bachelors degree in mechanical/electrical engineering or related in a 5 years of experience in industrial organizations within quality or technology functions.
Solid experiences in customer quality management will be preferred
Excellent communication skill
Gook knowledge onto quality tools
Fluent in Chinese and English with strong written and verbal communication skills
Whats in it for you
We empower you to take initiative challenge ideas and lead with confidence. Youll grow through meaningful work continuous learning and support thats tailored to your goals. Every idea you share and every action you take contributes to something bigger.
Benefits
ABB offers a full range of benefits to help you thrive at work and beyond.
More about us
The Large Motors and Generators Division offers a comprehensive product portfolio of large AC motors and generators. The Divisions induction synchronous and special design motors and synchronous generators power critical applications across industry infrastructure and marine transportation. Combining the best available materials with superior technology the large motors and generators are designed to operate efficiently and reliably even for challenging processes or applications and to have low life cycle costs.
Call to Action
Join us. Be part of the team where progress happens industries transform and your work shapes the world. Run What Runs the World.
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Employment Type
Full-Time
