Manager, Product Management Autoship & Save
Manager, Product Management Autoship & Save
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Job Description
About the Role
We are seeking a Manager Product Management to oversee a team of three Product Managers to drive adoption and growth of iHerbs Autoship & Save (A&S) program. This role is critical to reaching our penetration targets and delivering a best-in-class subscription experience for our global customers.
The successful candidate will combine strategic product leadership people management and a data-driven mindset. You will set the vision and execution plan for Autoship & Save while ensuring each PM under your leadership excels in their respective domain (e.g. acquisition customer experience retention or pricing & promotions).
What Youll Do
Lead and mentor a team of three Product Managers providing guidance coaching and performance feedback.
Define and execute the product strategy for the Autoship & Save program aligning with company OKRs and growth targets.
Partner closely with Engineering UX Global Data and Marketing to deliver scalable solutions that enhance customer adoption and retention.
Establish and monitor KPIs to measure penetration engagement and lifetime value of A&S customers.
Leverage data and experimentation (A/B tests funnel analysis customer cohorts) to drive decision-making and prioritize initiatives.
Represent the Autoship & Save program at leadership forums providing clear updates on progress risks and opportunities.
Ensure the team balances short-term wins with long-term scalability and customer satisfaction.
What Were Looking For
5 years of product management experience including 2 years managing a team of PMs.
Proven track record driving adoption and growth of subscription loyalty or retention-focused programs.
Strong analytical skills: comfortable with analytics platforms and translating data into product strategy.
Demonstrated ability to lead cross-functional teams and deliver outcomes in fast-moving environments.
Excellent communication and stakeholder management skillsable to influence at all levels.
Customer-centric mindset with a passion for creating delightful sticky product experiences.
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Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to . Do not contact iHerb employees directly. If requested to work on a role any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earths best-curated selection of health and wellness products at the best possible value delivered with the most convenient experience.
Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products. For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items we ship over 50000 products from over 1800 brands direct to our customers in 180 countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer Empower Our People Be Entrepreneurial & Pivot Quickly
Embrace Diversity & Inclusion Strive for Simplicity
iHerb Benefits
At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future. Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind. For the comprehensive benefitslist visit our international team members you may be eligible forbenefitsdepending on the country where you are Acquisition Partner/local HR representative will go over thebenefitsyou are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Required Experience:
Manager
Employment Type
Full Time
