Part-time Client Service Representative

Please Note: If you are a current Algonquin College employee apply to this job via the Workday application.

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Please note: jobs are posted until 11:59 pm on the job closing date.

Job Description:

Reporting to the Manager of Parking Lockers and Card Services the Client Service Representative responds to a wide variety of in-person telephone mail email and other duties related to the departments. Provides technical assistance to clients for the different types of technologies used for the different services. The incumbent informs clients about College policies and procedures in a knowledgeable and comprehensive manner. The Client Service Representative is often the first point of contact for the College and is responsible to set a positive professional tone in interactions with all clients.

Duties and Responsibilities:

• Provides Customer Service and sales support to clients seeking support for Parking sales and ensures the accuracy of transactions and processing of the sales prepares and exchanges permits manages waitlists and merges client records;

• Provides Customer Service for clients renting/transferring a locker reviews locker claims and initiates the request of locker cuts and ensures the accuracy of client information entered into AIMS Parking and Locker management software.

• Provides information and navigational assistance regarding access to the College and/or department website including supporting the citys online parking ticket appeals process;

• Receives incoming calls and responds accordingly and or directs to the appropriate department;

• Reconciles daily transactions for all related departments cash cheque debit and credit cards receipts between Multiple Financial Systems;

• Explains encumbrances to clients and processes payments as required for financial encumbrances;

• Processes refunds for parking lockers coin-ops and card services;

• Validates student information and processes student and staff identification cards including OC Transpo U-Pass by ensuring the accuracy of the student information in card production software

• Prepares and posts notices in the office area of information related to the departments;

• Responsible for opening and closing the office and securing all documents;

• Liaises with external clients contractors to supply required services or directs to the appropriate supervisor.

Required Qualifications:

• Minimum one (1) year certificate or equivalent in General Office Administration Marketing Business or related industry;

• Minimum of one (3) years of experience in a high demand client service setting in an educational institution or equivalent experience in a similar setting;

• Work experience in a complex detail-oriented customer service-driven computerized office setting.

• Experience in Microsoft Word;

• Knowledge of GeneSIS would be an asset

• Dealing with difficult clients skills would be an asset

Anticipated Weekly Schedule: Monday to Friday 12:06pm 4-54pm

* This position is paid at Payband D - Comparator

* Vacancy is for P17144

This position is subject to the terms of the Part-time Support Staff Collective Agreement: ()

This position requires regular on-site work at Algonquin Colleges Woodroffe (Ottawa) Campus

Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at While we thank all those who apply only those to be interviewed will be contacted.