Support Engineer Analyst
Support Engineer Analyst
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1 Vacancy
Job Description
What is the Job all about
The Grundfos IS Support Engineer is responsible for providing a positive and professional customer service experience for the 1st line support and resolution of computer incidents and service requests.
Through the use of documented Global IS processes including incident management service request management problem management and change management the IS Support Engineer provides best in class support solutions to ensure consistency and reliability of support services.
Your main responsibilities:
The major tasks for the Support Engineer include but are not limited to the following:
- Interact with Grundfos computer users with a professional positive customer service attitude
- Support all IS Solutions documented in the Global IS Service Catalog
- Accurate and timely recording of all incidents service requests and requests for standard changes
- First line support troubleshooting and resolution of all incidents service requests and requests for standard changes
- Provide information and assist in creation of knowledgebase articles for use by all IS Support personnel and end users
- When required assist in root cause analysis of documented problems
- Recommend changes to procedures within the IS Service Desk to improve service delivery
Your background:
- You have at least 2 years experience from a similar position
- Information Technology Computer Science Computer EngineeringDegree or equivalent work experience
- The following IT Certifications are a definite advantage: CompTIA A; CompTIA Network;Microsoft Certifications (e.g. MTA/MOS/MCSE);ITIL certifications
- Experience in a Service Desk/Helpdesk/Call Center environment is a plus
- Experience with ServiceNow ticketing tool mobile devices Android Windows and iOS operating systems a plus
- Demonstrated experience with MS Office 365 Products (Word Excel PowerPoint SharePoint) and MS Operating systems (Win7/8/10)
- Familiarity with support of SAP applications a plus
- Knowledge within ITIL will be an advantage
- The right candidate demonstrates accountability collaboration customer centricity service-mindedness and good communication skills.
- A high degree of self-motivational and self-dependence is a must
Whats in it for you
Whether its developing skills or advancing your expertise even further well support you with continuous learning and development opportunities to help discuss and steer your long-term Grundfos career path. Youll be welcomed from day one into an inclusive trusting environment guided by six core values.
- Development opportunities in an international environment
- People- and value-focused organization culture
- Social- team and sport events
- Training opportunities
Do you want to learn more
If this job sounds appealing please send your resume and cover letter by clicking Apply.
To dig deeper into the Grundfos universe follow us on LinkedIn or YouTube and to get to know some of your future colleagues and why they love working at Grundfos check out Meet our people.
We look forward to hearing from you.
Required Experience:
IC
Employment Type
Full Time
