Operations Specialist, Product Support
Operations Specialist, Product Support
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Salary Not Disclosed
1 Vacancy
Job Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users whether they are an Independent Business Startup SMB or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today Stripe handles over a million support cases per year and processes millions of internal transactions.
As Stripes user base and global footprint grows dramatically we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripes portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.
What youll do
Stripe is launching Stripe Delivery Centers - a new global team to design implement and grow Stripes operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues building operations driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripes growth. If you are passionate about helping users naturally curious and comfortable operating in ambiguity and finding creative solutions we want to hear from you!
Responsibilities
- Troubleshoot and solve external user issues
- Communicate resolutions to end users in English
- Analyze our processes and instigate changes to help scale our operations and improve user experience
- Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
- Gain unique insights into how thousands of businesses on Stripe scale and operate
- Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization
- Be a part of building a brand new team and operational culture for Stripe
- Partner with global operations specialists or business process owners to run a critical workflow
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.
Minimum requirements
- You have a user first mindset and are energized by the challenge of solving difficult problems
- You have excellent communication skills both written and verbal
- You have business proficiency in written and spoken English
- You excel in analytical thinking and problem solving
- You might have prior experience in customer service or internal/external user facing operations
- You enjoy learning about technical products and processes you are an organized self-starter with passion for finding solutions to users challenges
- You have a process-oriented mindset and ability to get things done
- You enjoy working in an in-office environment with strong cross team collaboration and support
- You are able to prioritize and enjoy working in a quick-moving environment
- You are humble and have a proven track record for working well across teams and with external partners
- Youre willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening
Preferred Qualifications
- Prior experience or knowledge in user support
- Prior experience working on projects or process improvement initiatives
- Familiarity with SQL and ability to use template or premade SQL queries as part of investigations
Applicants are personally responsible for obtaining and maintaining the right to work in Mexico.
Required Experience:
Unclear Seniority
Employment Type
Full Time
