Manager, Customer Success
Manager, Customer Success
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Job Description
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time driving efficiency and agility.
Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .
Why join us
Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley please submit an application. We look forward to getting to know you!
Also feel free to check out why:
Business Insider named us an enterprise startup to bet your career on
Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Quartz ranked us the #1 best company for remote workers
Responsibilities
As the Manager Customer Successin Japan you will lead one of the most strategic parts of our business guiding a team of Customer Success Managers to drive adoption retention and expansion for our customers. You will help customers become successful with automation and AI and deliver high-value business outcomes across their organizations.
In this role you will also be responsible to:
Develop mentor and inspire a high-performing Customer Success team to exceed retention adoption and satisfaction goals.
Create scalable processes and playbooks for onboarding value realization business reviews and proactive engagement.
Build trusted executive relationships with customers to advocate for their goals and drive measurable business impact.
Forecast customer health and proactively address retention and adoption risks.
Partner closely with Sales Support Product and Marketing to drive a seamless world-class customer experience.
Deliver data-driven insights to improve processes product strategy and customer satisfaction.
Drive team performance through coaching KPIs and continuous enablement.
Requirements
Qualifications / Experience / Technical Skills
Bachelors degree or equivalent work experience.
7 years of Customer Success Account Management or Customer Experience in B2B SaaS or iPaaS companies including 2 years of leadership.
Proven track record of leading teams to retention and growth targets in a rapidly scaling environment.
Strong familiarity with automation integration or enterprise software.
Fluent in Japanese and English.
Soft Skills / Personal Characteristics
Strong leadership coaching and mentoring abilities.
Excellent interpersonal and communication skills.
Data-driven strategic thinker with a proactive problem-solving mindset.
Passion for automation and driving business value for customers.
Collaborative team player who thrives in a fast-paced evolving environment.
Preferred Qualifications
Experience working with AI-powered automation or integration platforms.
Familiarity with SaaS product-led growth strategies.
Experience working across regional and distributed teams.
(REQ ID: 2172)
Required Experience:
Manager
Employment Type
Full Time
