Solutions Engineer, EMEA
Solutions Engineer, EMEA
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Job Description
About the role:
As a founding Solutions Engineer in EMEA youll be at the forefront of the AI transformation in customer experience. Partnering with Sales Directors youll serve as both a business consultant and technical expertguiding prospective customers through the discovery design and validation of Crestas AI-powered solutions.
Youll connect deeply with customer stakeholders to understand their business goals technical environments and operational challenges and architect intelligent solutions that combine the power of LLMs SLMs and real-time AI assistance. Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.
Responsibilities:
- Act as a consultative partner to customersuncovering business objectives technical environments and operational challenges to map them to AI-driven solutions
- Act as a consultative advisor to prospective customers uncovering operational workflows and strategic goals to design solutions leveraging Crestas real-time AI capabilities including virtual agents agent assist and conversation intelligence
- Lead technical discovery sessions to understand customer systems including contact center infrastructure telephony and IVR architecture and CRM/workforce management platforms.
- Qualify and translate customer requirements into robust scalable Cresta configurations ensuring tight alignment with business value and technical feasibility
- Design and deliver compelling tailored product demonstrations that highlight how Crestas AI-powered virtual agents real-time coaching and analytics can deliver measurable business outcomes.
- Own the technical design and delivery of proof-of-value (POV) engagements including integrations real-time coaching workflows and virtual agent use cases
- Run ROI workshops and build business case models that connect Crestas capabilities to quantifiable customer impact (e.g. cost reduction efficiency CSAT)
- Provide insights based on your experience with AI technologies contact center transformation and customer success strategies
- Serve as a technical liaison between Sales Product and Engineeringproviding feedback on platform capabilities customer needs and market trends in AI NLP and contact center transformation
- Stay current on emerging technologies including LLMs SLMs retrieval-augmented generation (RAG) speech recognition and contact center AI platforms
- Deliver persuasive tailored product demonstrations that showcase how Crestas AIbuilt on a proprietary architecture using large and small language modelsdrives measurable ROI through automation efficiency and improved customer outcomes
Qualifications We Value:
- 5 years of experience in customer-facing roles including 13 years in pre-sales solutions engineering or consulting within the enterprise software or contact center industry
- Deep knowledge of contact center solutions including telephony architecture (SIP SBCs ACDs IVRs) and CCaaS platforms (e.g. Genesys NICE Five9 Amazon Connect)
- Strong understanding of AI/ML technologies especially large language models (LLMs) small language models (SLMs) and how they are applied in conversational AI and agent augmentation
- Experience with real-time systems CRM tools (e.g. Salesforce) analytics platforms and SaaS solution architecture
- Ability to design and communicate complex solutions clearly to both technical and business audiences
- Consultative mindset with a proven track record of leading strategic conversations influencing stakeholders and tailoring solutions to business goals
- Fast learner and self-starter who thrives in high-growth high-collaboration environments
- Enthusiastic about Crestas mission and motivated to help customers unlock value from AI
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical dental and vision coverage with plans to fit you and your family
- Paid parental leave for all new parents welcoming a new child
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- 20 days of vacation time to promote a healthy work-life blend
Compensation at Cresta
Crestas approach to compensation is simple: recognize impact reward excellence and invest in our people. We offer competitive location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience skills education and addition to base pay total compensation includes equity and a comprehensive benefits package for you and your family.
This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.
OTE Range: $145000 $162500 Pound Sterling Offers Equity
We have noticed a rise in recruiting impersonations across the industry where scammers attempt to access candidates personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @ domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee reach out to
Employment Type
Full Time
