Prescription Refill Coordinator
Prescription Refill Coordinator
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$ 21 - 22
1 Vacancy
Job Description
Job Details
Description
At DAP Health we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider we deliver compassionate high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health wellness programs and beyond with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate innovative organization dedicated to making a meaningful impact in the lives of those we serve. If youre looking for a dynamic and purpose-driven environment we invite you to explore the opportunity to contribute to our mission.
Effective: September 8 2025
Job Summary
The Prescription Refill Coordinator will process all patient medication refill requests and priorauthorizations.
Supervisory Responsibilities: None
Essential Duties/Responsibilities
- Answer calls regarding medication refills from patients and pharmacies
- Investigate the status of medication refills
- Educate patients regarding DAP Health medication refill policies and procedures
- Provide outstanding customer service to patients and pharmacy staff to ensure a positiveimage for DAP Health
- Ensure accuracy in documenting medication refills within patients medical record
- Check fax machines for patient medication refill requests faxed from pharmacies
- Retrieve phone messages from dedicated phones for medication refill requests
- Present refill requests to the provider in a timely manner
- Fax back signed medication refill requests to the identified pharmacies
- Scan faxed signed document into patients chart
- Document refill in patients chart
- Notify patient of denied refill requests
- Prepare prior authorizations for intake medications per doctors orders
- Prepare prior authorizations for newborns special formula per doctors orders
- As a Medical Assistants responsible for knowing their scope of practice
- Maintain compliance with DAP Healths policies and procedure and promotes a teamenvironment
- Participate in conferences seminars and training sessions as needed
- Perform other duties as assigned
Qualifications
Required Skills/Abilities
- Effective communication with patients and coworkers; ability to work as a team member
- Effective interpersonal skills
- Bilingual in Spanish/English or other language preferred
- Proficient in electronic health records - EPIC preferred
- Exceptional organizational and problem-solving skills
Education and Experience
- Medical assistant certificate or signed training on venipuncture infectious control patientprivacy basic anatomy and physiology by Registered Nurse or Physician
- Two-year medical assistant work experience
- Current BLS certification obtained through the American Heart Association or American RedCross
Working Conditions/Physical Requirements
- This position is on-site at a DAP Health Clinic
- Able to lift/move up to 40 pounds move from place to place and stand for long periods of time
- Requires current and valid drivers license and current personal auto insurance as well asreliable transportation
- Able to travel to DAP Health locations throughout San Diego and the Coachella Valley to provide staffing support and off-site training/meetings
- Available for all shifts and when required able to work evenings and weekends
Required Experience:
IC
Employment Type
Full-Time
